Position Summary
The Family Navigation Manager utilizes strength-based practices to provide voluntary comprehensive, coordinated services to families experiencing instability. Responsibilities include conducting initial and follow-up assessments; working cooperatively with other agencies to link families to financial services and community resources that meet the parents' expressed needs; and providing direct services and accurate data entry to track and record contacts. This position requires the ability to work with immigrant populations and assist with both English and Spanish-speaking clients while screening for family supports and supporting homelessness prevention efforts. Flexible schedule is required as this position will work occasional evenings and weekends as needed.
Essential Duties
- Provide supervision to Family Navigators including oversight in data entry and regular review of procedures and processes.
- Participate in hiring decisions for Family Navigation staff.
- Coordinate onboarding and training of new Family Navigation staff in collaboration with Family Connections Director.
- Provide regular supervision to assigned staff.
- Complete performance evaluations on staff reports that include any disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership.
- Participate in Family Connections management team meetings, planning, and decisions.
- Assist staff in client intake, brief case management, referrals, and data entry.
- Review and assign requests and needs from families that come through Info and Family Support emails.
- Provide friendly, welcoming, and professional customer service to families, community members, and collaborating organizations.
- Conduct intake screenings and assessments for families who are seeking homeless prevention support in order to maintain current housing situation.
- Provide emergency case management efforts to include intake, initial needs assessments, and financial assistance funds for eligible clients as assigned by the Family Connections Director.
- Develop effective case plans with families regarding parenting skills, family barriers and challenges, economic stressors, parent/child relationships, and/or community connectedness. Promote protective factors to families to ensure child safety.
- Follow-up with contacts to assess need for further referrals and providing resources that may not be available in the community such as financial planning, parenting skills, and communication skills.
- Maintain accurate reports and database of client demographics and services provided for clients. Use forms to collect demographic and program information, for appropriate documentation of case plans, recommendations, contacts, assessments, family engagement activities, etc. Assist with tracking expenditures/revenues to comply with program budget.
- Report to supervisor including information on number of requests received, sessions completed, and allocation of funds.
- Integrate a 2Generation, whole family approach guided by family voice.
- Participate in ongoing trainings and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care.
- Participate in local, state, and national meetings and trainings, with the approval of supervisor, in order to implement new and ongoing rules and regulations and remain current on homelessness, poverty, and related issues.
- Act as liaison between internal programs and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
Competencies
- Ability to work with people in crisis with a calm, positive, and understanding attitude.
- Case management skills and ability to define, collaborate and facilitate attainment of stated goals for staff and clients.
- Good computer skills, including word processing and the ability to learn Salesforce & FRCA.Force databases.
- Knowledge of family dynamics, systems theory, domestic violence, and social work theory/practice.
- Ability to engage, foster, and maintain effective working relationships with a broad variety of families.
- Knowledgeable and understanding of Trauma Informed Care principles/practices and Motivational Interviewing, and/or will take initiative toward self-directed learning of these.
- Knowledge of child development and strength-based family support practices and ability to use these practices when working with families and co-workers.
- Knowledge of social issues such as poverty, gender bias, domestic violence, alcohol and other drug abuse, child maltreatment prevention, cultural and racial diversity, inclusion and equity, etc.
- Knowledge of community resources and systems.
- Ability to demonstrate commitment to developing community members' potential, prosperity, and protection with demonstrated understanding of cultural awareness.
- Demonstrated attention to detail, ability to follow directions, and interpret policies and procedures to ensure compliance.
Work Environment
- A majority of the assigned duties are performed in an office environment.
- The employee is subject to both inside and outside environmental conditions.
- Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of this position.
This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.
- Advanced proficiency in Spanish and fluency in English (verbal and written), or proficiency in another language spoken by immigrants in the region covered by the Diocese of Colorado Springs preferred.
- Background clearance required.
- Transportation and valid driver's license required.
- Work ethic that exemplifies enthusiasm, teamwork, and self-motivation.
- Strong interpersonal and human relations skills with flexibility, adaptability, and ability to multi-task.
- Ability and willingness to work within the established structure of Catholic Charities.
- Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members.
- Excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships.
- Demonstrated self-starter and ability to work independently, efficiently, effectively, and multitask in a fast-paced environment.
- Occasional evenings and weekends are required to accommodate family schedules, meetings, and special events.
Education & Experience
- Bachelor's degree in human services, social work or related field, or a combination of experience and/or education equal to two years.
- Two years of full-time experience working with direct client/family interaction, as well as some previous supervisory experience.
Compensation
- The salary range for this position is $21.00-$25.00 per hour. Salary is determined based on the applicant's incoming skills and experience, and the budget at time of hiring.
Position Classification & Schedule
- Nonexempt
- Full Time: 40 hours per week
- Schedule: Monday - Friday 8:00 am - 4:30 pm
- Occasional evenings and weekends are required to accommodate family schedules, meetings, and special events.
Benefits
- Discretionary Time Off (used for sick leave and vacation)
- Spiritual Enrichment (2 hours monthly)
- Employee Assistance Program
- Paid Holidays
- Paid Leave and Unpaid Leave
- Dental Insurance
- Medical Insurance
- Vision Insurance
- Short-term Disability Insurance after 30 days of employment
- Long-term Disability Insurance after 6 months of employment
- Workers' Compensation Insurance
- Life Insurance
- $2,000 Dependent Life Insurance for spouse and each eligible child
- $50,000 Term Life/AD&D (accidental death & dismemberment) Insurance
- Pension Plan (6-8% of wages plus interest) with 20% vesting after 1 year of service
- Public Service Loan Forgiveness
Equal Employment Opportunity
Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment.
Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.
This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.
Compensation details: 21-25 Hourly Wage
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