Analyst, NA Customs Regulatory & Execution
Role Summary:
This position plays a crucial role in the successful execution of ONE s NA Customs regulatory compliance strategy. This is achieved through:
Performing tactical activities within the scope of the compliance arena. This includes, but is not limited to US General Order, Manifest Update and Resubmission for Port Change/Omission, Return to Origin Cargo, Misdeclared Empty, Jones Act/Prematurely Landed. Providing operational support to various cross-functional teams. Performing data audits & analytics to identify process or system enhancements needed. Assisting the team Supervisor in the design, development, and implementation of policy/procedure to ensure compliance with US/CA customs regulatory requirements. Managing the NA Customs Penalty process. Participating in Business Continuity/System Outage Contingency planning. Strengthening relationships with US/CA customs entities and driving regulatory, policy, and systemic changes that benefit the Vessel Operating community. This position will require schedule flexibility (some after-hours and weekend availability), and possible travel 1-2 times per year.
Additional Responsibilities:
- Support internal customers with US & CA customs process and policy questions.
- Includes but not limited to On & OffShore BKG & DOC teams, OnShore Carrier and Port Ops teams, Offshore Manifest teams, NA & Regional Business Process IT team heads.
- Use internal tools to monitor import and export shipments to ensure compliance with policy and regulations, both domestic and foreign.
- Analyze and audit report results, and escalate for resolution. Collaborate with leadership on Root
- Cause Analysis and Corrective Action recommendations
- Act swiftly and objectively in investigating critical incidents in which the Company may have failed to meet regulatory requirements, expand scope, and collaborate with cross-functional teams as needed.
- Monitor and analyze US/CA customs regulatory changes. Collaborate with leadership on system, process, and policy changes needed to ensure compliance.
- Leverage existing relationships with customs at national and port level to strengthen alliances and mitigate risk and penalty occurrences.
- Research penalties issued by US CBP and/or CBSA, and prepare mitigation letters as necessary.
- Maintain a central database for customs penalty monitoring. Prepare reports for impacted teams to use in assessing root causes and improvement actions.
Core Required Skills and Competencies:
- Comfortable with ambiguity, able to find clarity and determine actual issue
- High level of verbal and written communication skills
- Ability to evaluate data, analyze, and problem solve
- Ability to succeed and thrive when working independently
- Adapts to change and prioritizes for high-end results
- Strong interpersonal and collaborative skills
- Applies knowledge, procedures, and good judgment with daily decision-making
- Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness
Function Specific Required Skills and Competencies:
- Advanced skills using Excel & Google Sheets for data management and analysis.
- Strong skills using Data Studio or other Dashboard tool for reporting & KPI.
- Strong skills using PowerPoint & Google Slides for creating and delivering presentations.
- Understanding of US CBP and CBSA regulatory requirements for ocean carriers.
- High level of accuracy in data input and management.
Required Minimum Years Experience:
- 1 2 function-related
Required Minimum Education:
- Bachelor s Degree Preferred
