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TRAFFIC COORDINATOR
JOB RESPONSIBILITIES:
This role is to handle the daily handling of traffic functions for operations and support Customer Service.
Duties will include sending Delivery Orders and Dispatching shipments to carrier for final delivery, further following up to ensure pickup was made and delivery was completed.
CORE RESPONSIBILITIES:
- Verify bill of lading number, piece count, container numbers (and total number of containers) shown on delivery order against arrival notice or bill of lading)
- Ensure shipment has arrived and is released/available for pick up from the pier/railyard
- In the case of inland cargo, ensure containers are moving to destination (via www.steelroads.com or other means necessary). Updating ETA in the system as needed. When D/O already issued ETA must be updated in the D/O screen as well as in the open tracking screens. If there is a change in ETA F6 notes must be updated as well.
- If we show shipment is customs released but the terminal/railyard show that the shipment is not released, verify information we are showing is correct and charges show payment with terminal).
- Any changes to bill of lading information (Bill of lading updates), return file to Entry Processor for immediate handling.
- Obtain Pick up numbers when required and ensure they are passed along and acknowledged by carrier (trucker).
- Email delivery order(s) to trucker
- Confirm receipt of delivery order in written format wherever possible
- Update system with delivery order sent details
- Pay Pier Pass (Los Angeles / Long Beach terminals only). Done in all offices as necessary
- Claim container for Port Check/Clean Truck (if necessary)
- Ensure cargo has been moved out of the terminal/rail yard (prior to last free day)
- Verify delivery dates are input in our system by truckers when required
- Obtain Proof of Delivery where required based on client specifications
- Enter Proof of Delivery Date into the operations system
- Monitor Delivery Order Not Sent Report daily
- Monitor Missing Delivery Report daily
- Accessorial issues
- Customs examinations, including processing of payment (Check or credit card) *checks or credit card should only be used when payment is needed in advance to release the freight. Exams shipments must be monitored daily. All updates must be given to Customer service to update Customer.
- Forklift fees, Warehouse fees, etc.
- Demurrage guarantees
- Must have approved demurrage guarantee form from client (Customer Service to obtain).
- If due to ASC error or delay, must have appropriate charge off form signed by Import Manager prior to payment
Advise Customer Service representatives of any delays in delivery of cargo so they can contact client.
