Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses. For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and fulfilling careers to our team members. As a leading clinic in Oregon’s mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behind Caring. Connecting. Growing together.
Position Description: The Medical Office Specialist provides patient care in accordance with established methods and techniques and conforms to recognized standards.
Location: Heritage Physical Therapy - 1815 14th Ave SE, Albany, OR 97322; Driving required for coverage, as needed, to the Waverly Occupational Medicine Office
Schedule: Monday-Friday, 9am-6pm PST
Role Type: Full-time onsite
Primary Responsibilities:
- Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
- Greets patients for providers, answers the telephone, routing of calls/tasks, books appointments, verifies patient insurance coverage, acts as cashier for payments and prepares for appointments
- Greet and check patients in, verifies current demographics and insurance coverage. Notifies back office staff of patient’s arrival in a timely manner
- Working knowledge of the referral process
- Uses the correct search criteria in order to eliminate the creation of duplicate documentation and enters in the EHR
- Contacts the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment
- Direct patient flow and prepare patients for exams
- Proactively monitors and manages provider schedules for accuracy
- Actively participate in the cleaning of shared work areas
- Participate in the orientation and training of new employees
- May work at multiple sites as determined by department necessity
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ year(s) of experience in a service-related industry OR 6+ months of customer service experience in a professional office setting
Preferred Qualifications:
- Ability to use multiple computer programs at once
- Ability to work well with providers, clinical staff and patients
- Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work
- Excellent proven customer service skills
- Intermediate computer and telephone skills, including Microsoft Office suite
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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