"We Power the Magic!" That's our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the Resort Technology organization within Technology & Digital for Disney Experiences. It works closely with Resorts Line of Business, Finance and other Technology teams from across the company.
The Manager, Technology will report to the Sr. Manager, Technology.
About The Role & Team:
The Resort Technology team designs, develops, supports and optimizes Guest and Cast experiences across Resort locations at Walt Disney World, Aulani, and the Beach Resorts.
Through the collaboration among Technology, Digital and our business partners, we strategically drive innovation, development, delivery and operational excellence of the products and services in our portfolio.
What You'll Do:
- Oversee finances and budgets in MyPPM, ensure accurate billing processes, and contribute to forecasting and accrual processes to maintain financial integrity and support organizational objectives
- Manage an engineering team responsible for analyzing, designing, programming, debugging, and enhancing software solutions used in various computing environments
- Supervise delivery optimization of large-scale or sophisticated software programs and systems, collaborating multi-functionally to align with business goals and timelines
- Coordinate, evaluate, and lead external vendor relationships, acting as the key point of contact, and ensuring contractual obligations are met
- Proactively find opportunities for technology optimization and efficiency improvements, driving innovation and scalability
- Craft and build a roadmap for delivering a world class support model and ensure ongoing health and performance of technology solutions
- Review, augment, and build critical metrics for responsible systems, using visualization tools
- Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope
- Proactively track and assess emerging technologies across the industry to inform strategic decision-making and recommendations
Required Qualifications:
- Minimum 8 years of related work experience
- Excellent communication and leadership abilities, to ensure effective growth and development of team
- Deep understanding of Object-Oriented Analysis, Design and Development
- Experience with software delivery lifecycle, including web and mobile application development, backend service development, and multi-vendor environments
- Experience with Java/J2EE architectures and cloud-based architected systems and platforms (i.e. AWS, Google Cloud, Azure)
- Experience leading and recruiting technical teams, including software engineers, system and platform engineers, software architects, and technical project managers
- Experience with Agile development approaches
- Proven experience in monitoring, supporting, and improving application availability and reliability
- A visionary who motivates teams to excel and fosters creativity, consistently driving excellence in all endeavors
- An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging
- Authority in Node.js, Angular, Spring, and Java, applying expertise to drive the development and implementation of data solutions
Preferred Qualifications:
- 3+ years of relevant management experience.
Required Education:
- Bachelor's or foreign equivalent Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Preferred Education:
- Master's degree in related discipline or equivalent work experience
