Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As an Associate Retirement Income Specialist you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs.
This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.
What you'll do:- Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls.
- Asks questions to discover key information and retirement events and understand need or problem. Documents relevant information.
- Assesses member financial situation and goals.
- Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan.
- Recommends relevant financial product(s) and services and refers for solutions that they are not trained and/or licensed to recommend or fulfil.
- Motivates member to take action on recommendation(s) and overcomes objections using basic sales techniques and developing persuasion skills. Implements recommendation(s).
- Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation.
- Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services.
- Integrates risk management tools, products, and strategies to create an effective retirement income plan.
- May be expected to conduct outbound calls to follow up on products and services previously discussed.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:- High School Diploma or General Equivalency Diploma required.
- Valid Life/Health license and required maintenance and/or ability to acquire within 90 days of hire.
- The ability to obtain FINRA Licenses 7 & 66 and/or 7 & 65/63 within 12 months from hiring date or within 12 months of new role start date.
- Must be able to successfully pass background check and licensing review. Additionally, applicant must have the ability to be licensed by USAA in all 50 states plus District of Columbia.
- Up to 1 year financial industry and/or sales experience.
- Experience processing and analyzing information.
- Experience fulfilling requests and meeting deadlines.
- Experience resolving conflict and negotiating.
- Experience multi-tasking in an operating systems environment.
- Successful completion of a job-related assessment may be required.
What sets you apart:- Currently hold a Group 1 Life and Health License
- Currently OR prior FINRA licenses 6, 7, 63, 65 or 66
- 1+ years of Annuity Sales Experience
- Experience Working in an Inbound/Outbound Call Center
- Retirement Income Certified Professional Designation (RICP)
- US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 5 4,130.00-$ 93,870.00
. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Relocation assistance is
not available for this position.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
