Description:
General Responsibilities / Job Summary:
This position is responsible for delivering an elevated level of customer service for operational matters associated with the functions and administration of the core and ancillary products, including but not limited to, deposit operations, digital banking channels, payment solutions, cash management, debit cards, ACH (Automated Clearing House) processing and, and branch operations. The Manager, Deposit Operations is responsible for maintaining strict compliance with internal controls and policies to minimize risk, which results in effective audit ratings. Manager, Deposit Operations will oversee specific operations functions within the Deposit Operations unit, manage employee and will be considered subject matter experts.
Essential Functions/Duties:
- Embrace the LINK corporate values of LIVE, INTEGRITY, NURTURE, KNOWLEDGE and infuse those values throughout the company.
- This position requires the employee to possess a positive attitude and willingness to learn, while providing superior client services to all members of LINKBANK.
- Responsible for the proper handling and ongoing functionality of the Bank's deposit processing activities and branch operations tasks as assigned.
- Administer the Banks IRA accounts including report reviews, validating documents and tax reporting.
- Create account adjustments and Cash Letter Adjustments through the federal Reserve's Fedline.
- Enter domestic and international wires. Review wires entered online by Treasury customers for validity and OFAC.
- Monitor IOLTA accounts, submit and interest earned ,prepare and submit monthly reports to PA , SC IOLTA Boards as well as to Maryland's Affordable Housing Board.
- Prepare dormant accounts for escheat and submit funds to the appropriate state's treasury
- Non-Post Exception and NSF Processing- ensure items are posted correctly and inform the data center of any items that need to be returned by the appropriate cutoff times
- Review and approve mobile and RDC Deposits
- Perform everyday maintenance to CIF and core deposit accounts and ensure dual control and proper authorization on file
- Process everyday maintenance and disputes as needed. (POS, ACH, ATM, Checks)
- Monitor ACH Returns to mitigate ACH network risk.
- Administer payment solutions such as P2P, internal/external transfers, digital channels, telephone banking, and bill payment.
4. Oversee and monitor service levels to ensure timelines are met, production levels are satisfactory and compliance timeframes are maintained.
5. Participate in bank-wide activities related to process improvements, new products, and procedural changes due to regulatory changes, new solution introductions, and mergers & acquisitions. Ensure all departmental deliverables remain on target.
6. Work in collaboration with other departments to maximize efficiencies and improve the client experience with deposit operations and branch delivery.
7. Assist Solution Centers with everyday deposit application issues.
8. Ensure policies and procedures are adhered to and that procedures are up to date as system releases occur or new tasks are implemented.
9. Update Rates with the bank's core system.
10. Gather documentation for audits as requested and backup all team members.
11. Follows all established security and internal control procedures to protect the assets of the Bank and its customers
12. Provide product support and expertise for deposit applications, electronic delivery channels, and payment solutions
13. Maintains proficiency in using all applicable software to this position.
14. Assist with training, cross training and mentoring deposit related functions to direct reports to further their knowledge base.
15. Build and manage a team responsible for ensuring all critical functions are effectively handled and ensure the optimal departmental workflow while maximizing employee and budget efficiencies.
16. Other duties as assigned.
Requirements:
Minimum Qualifications:
Education/Training: College degree or equivalent experience
Knowledge/Skills/Abilities:
- Ability to juggle multiple priorities with clear direction from supervisor.
- Attention to detail, problem solving and the ability to be proactive.
- Must partner with management team to ensure effective compliance to Bank's policies and procedures.
- Strong computer knowledge and Windows skills required.
- Strong interpersonal, communication, leadership, and organizational skills.
- Ability to manage individuals, provide coaching, mentor, and increase job knowledge
Experience: Five (5) years of banking experience with a minimum of two (2) years branch experience
Five (5) or more years of operational experience.
Required Certification/Licenses:
Travel Requirements: Ability to travel to all locations in the bank's footprint as needed.
Physical and Mental Job Requirements:
- Must be able to verbally communicate instructions and information clearly, concisely, and accurately to our clients and other employees.
- Must be able to read and comprehend sometimes complex schedules, and details to process correspondence accurately, while providing exceptional client service.
- Manual dexterity for the functional operation of office equipment, computer terminal, and other office equipment.
- Must have visual acuity required to work at a computer terminal.
- The ability to define problems, collect data, establish facts, and draw valid conclusions.
- Manual dexterity for the functional operation of office equipment, computer terminal, and other office equipment.
- Ability to motivate others, deal with employee and team conflict and effectively manage resources.
Working Conditions:
This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, printers/copiers, phones, and postage meters.
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