About the Role & Team
"We Power the Magic!" That's our motto at Disney Experiences (DX) Technology & Digital. Our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the Entitlement Fulfillment organization within Disney Experiences (DX) Technology & Digital. The Manager, Software Engineering will report to the Senior Manager, Software Engineering and oversee a team of (approx. 6-22) full-time and contractors, both on-shore and off-shore, including Software, DevOps, Reliability, Database, Performance and Platform/Infrastructure Engineers.
What You Will Do
The manager will support the Sr. Manager by providing the single point of updates and statuses by proactively and continuously coordinating all facets of running the platform across several internal and external partners, ensuring timely delivery of capabilities. This person will identify, communicate, and lead the effort to build cost-efficient scalable and performative platform and runtime solutions that improve business outcomes, with a focus on efficient, creative solutions to sophisticated problems.
The Manager, Software Engineering is also responsible for the following:
Lead and mentor a large team who possess multiple backgrounds and personalities
Manage numerous projects and priorities, handle complex, demanding situations, and can assist the team in handling time and bandwidth effectively
Act as a knowledgeable expert on configuration management and deployment tools
Leverage intimate familiarity to cloud technologies in architecting components, infrastructure, and tools
Foster the DevOps process and ensure our DevOps strategy is implemented in end-to-end development
Define the platform health dashboard and implementing the platform KPI monitoring
Discover ways to improve existing architecture, keeping in mind various automation tools.
Act as an escalation point for qualified service degradation incidents and background provisioning issues
Lead budget and resource allocation through all initiative and project phases
Proactively work to look ahead at potential issues and actively works with Project/Program Managers and Scrum Masters to mitigate them
Make estimates for the budget and schedule
Define roles and responsibilities of the team and determine clear deliverables
Research and evaluate new hardware and software technology and help make decisions on the cost-benefit analysis of new purchases
Required Qualifications & Skills
Minimum of 8 years of related technical experience
Experience with scripting technologies and modern programming languages such as Java.
Experience leading, coaching, and developing technical teams with multiple conflicting personalities
Experience in Agile software development methodologies such as Scrum and test-driven approach
Intimately familiar with Azure and AWS cloud technologies
Highly proficient in SmartSheets, ServiceNow, Jira, Tableau, GitHub, AppDynamics, Splunk and Confluence
Ability to operate and drive projects and results in a DevOps model collaborating with both Operations and Development to streamline the integration and deployment process
Shown experience in influencing business and technology leadership to drive positive lasting outcomes
Knowledge and hands-on experience with DevOps tool chain such as Git, Jenkins, Nexus, Docker, Kubernetes, Harness etc.
Strong leadership skills and ability to empower a wide variety of teams associated with the initiatives
Clear communication skills to guide project teams and coordinate with vendors and management
Knowledge of new and established software systems and the ability to train others on them
Organizational and time management skills to keep teams and projects on schedule
Preferred Qualifications
PMP or PgMP Certification
Agile SCRUM Master Certification
Systems development background
Systems support and sustainment background
Background in Tableau and other reporting tools (e.g., on cloud providers, SmartSheet) to generate and automate reports
Background in using Splunk and Application Dynamics to create dashboards
Education
Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
