Summary
Deliver exceptional customer service, by promoting products, properly keying of customer orders in Momentum's ERP order entry system, and ensuring timely delivery of parts and accessories. Assist with accounts receivable functions as needed.
KEY OBJECTIVES
Other duties beyond this representative listing may be assigned to the essential job duties and responsibilities of this position based on Company needs.
Essential Job Functions
• Responsible for providing service for walk-in, phone, internet and email customers.
• Ensure all parts orders are entered in Momentum’s ERP system in a timely manner, creating jobs for fabricated parts when needed.
• Ensure all sales are properly documented per Momentum Fuel Technologies policies to include but not limited to signatures, information on checks and credit card slips.
• Ensure all customers receive a copy of the finalized invoice and payment receipt.
• Assist accounts receivable with collection of funds for parts sales.
• Create credit for returned parts following the Momentum returned goods procedure.
• Complete all assigned training programs on-time.
• Participate in company and vendor training session on new products and product updates.
• Maintain safe operational practices by adhering to Momentum procedures and policies.
• Maintain professional appearance and communicate professionally with customers.
• Must demonstrate positive corporate citizenship.
• Must have strong interpersonal and communication skills.
• Strive for harmony and teamwork within the department and with all other departments.
KNOWLEDGE, SKILLS, AND ABILITIES
The individual must be able to perform each essential duty satisfactorily. It is required that the individual is accurate with good time management and organizational skills. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
• High school diploma or general education degree (GED) preferred.
• One to three months’ related experience and/or training preferred.
PId7a08ba4af55-25826-34920695
