As a Mission Activator provides exceptional customer service to youth, families and volunteers to efficiently and effectively enroll, connect and support them in the Big Brothers Big Sisters program. Delivers quality service; works to facilitate a positive match experience and support all facets of the mentoring experience.
Core Duties and Responsibilities:- Engage in support and stewardship of mentoring match relationships focused on safety, positive match relationship development, positive youth development, family engagement, and volunteer satisfaction. Address and resolve and/or potential problems and barriers once identified.
- Assess needs and provide individual training, information, and support for each match participant to assure a positive youth development experience for the child, a high level of support and engagement for the family, and a successful and satisfying experience for the volunteer.
- Apply strategic interventions to strengthen match relationships.
- Provide information and provide resources to youth and/or families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.
- Provide high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
- Ensure all school-based programs and community-based contacts and initiatives are operating within program guidelines.
- Conduct introduction meetings for new match relationships and as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.
- Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.
- Collaborate with other service delivery staff to ensure smooth transition among functions.
- Help in other program areas as part of the team when needed, attend events as requested by the agency.
- Assist in program development and strategies for growth through participation with workgroups.
- Assist in defining and meeting deliverables and/or outcomes for the Program team.
- Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.
- Performs other duties as assigned.
Required Qualifications and Requirements:- Must have at a minimum a documented bachelor's degree, from an accredited college or university.
- 1-2 years of experience working with children in a social services environment, and/or understanding of child development and family dynamics
- Must have viable transportation, and valid drivers' license to meet job responsibilities
Skills and Experience:
- You agree to provide high-quality programs by delivering outstanding results.
- You are honest and transparent and are not afraid to admit when you have made a mistake.
- Demonstrates a Can Do attitude and views setbacks as opportunities to grow.
- Must be willing to work 40 hours each workweek and be available at peak work periods for additional work hours.
- Foster continuous communication.
- Must be willing to work evenings and weekends as required.
- Must be flexible to accommodate job responsibilities.
- Must have experience working with diverse populations, and youth in diverse areas.
- Must have a working knowledge of Microsoft Office and related software.
- Must be willing to participate in professional development activities (25 hours required annually)
- Maintain fidelity and adherence to our standards of practice.
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