Printer and Endpoint Support Specialist
The Opportunity
Lesley University seeks a Printer and Endpoint Support Specialist to join the team. The role entails providing comprehensive technical support, training, and consultation services to ensure the smooth operation of printing and endpoint devices across the university campus including providing technical assistance and support to students, faculty, and staff members, serving as the subject matter expert for diagnosing and resolving printing issues, maintaining multifunction printers and print servers, troubleshooting desktop problems, and offering remote assistance. Collaborating with IT teams and vendors, you will ensure the smooth operation of print services and endpoint devices, while also reviewing and producing print and copy jobs, contributing to the university's knowledge base, and providing technology training and consultation to various departments. Flexibility in schedule, including evening and weekend support when needed, and a commitment to delivering courteous and respectful service to all stakeholders are essential.
This position requires 100% on-site work to ensure direct and immediate support to the university community.
Qualities and Capabilities
2 years of professional experience providing IT support.
1 year of experience supporting print management.
Experience using a ticketing system.
Excellent communication skills.
Must have experience using both Windows, MacOS, and iOS-based devices.
Experience with Adobe Creative Suite applications.
Outstanding customer service orientation and ability to communicate clearly and effectively to end-users with a wide range of technological skill levels.
Superior troubleshooting skills, initiative, follow-through, and ability to work as a team member in a fast-paced, service-oriented office are essential.
Driver's License
Why Lesley Located in the heart of Cambridge, Massachusetts, Lesley University is highly regarded for its graduate and undergraduate programs in the human arts of education, the arts, and applied social sciences. Lesley fosters a highly creative environment in which innovative ideas thrive, theory is integrated with practice and its 6,400 students and 90,000 alumni are empowered to improve and enrich communities.
We offer a competitive benefits package that includes health, dental, life, and long-term disability insurance. In addition, we offer significant paid time off, a generous retirement plan, and tuition programs that enable employees and their dependents to expand their knowledge and skills.
Lesley is committed to the ongoing pursuit of strategic diversity initiatives that help to position diversity, equity, and inclusion as fundamental to institutional and academic excellence at Lesley. In doing so, Lesley strives for a campus culture and community that fosters a true sense of belonging for all, provides opportunity for everyone to participate equally and fully in the Lesley experience, and helps to develop each individual's capacity to confidently and competently engage within and across difference. Given an evolving national context and the rapid change in the demographic profile of our country, the University has made a significant commitment to addressing and enhancing its campus climate and diversity capabilities as an institution.
Expressing Interest A letter of interest, CV/resume, and a statement addressing past and/or potential contributions to diversity, equity, and inclusion through teaching, professional activity, and/or service must be included for full consideration.
At Lesley University we strive for a supportive and equitable environment where people regardless of race, physical ability, age, neurodiversity, sexual orientation, gender identity, and other protected personal identities can participate equally and fully as their true selves in all aspects of university life. We are committed to diversity, equity, and inclusion throughout the fabric of our institution.
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