Job Description:Role
Fidelity Digital Asset Services is an exciting new business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. The Execution Services Operations team is responsible for identifying and resolving trade breaks, proactively monitoring order flow, identifying, and escalating trade discrepancies, resolving trading and exchange-related disputes, and providing key external client support.
To be effective, you will work closely with Custody Operations, Technology Support, Relationship Managers and Client Service Managers to ensure understanding of client trading and operational needs as well and drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDAS team, sharing best practices and driving successful results.
Working Hours – Local Times
Dublin: 7am – 3:30pm / 8:30am – 5pm (Shift rotation for every 3rd weekend work)
Boston: 8am – 5pm (Shift rotation for every 3rd weekend work)
Salt Lake: 12:30pm to 11:30pm (Shift rotation for every 3rd weekend work)
The Expertise and Skills we’re looking for
Bachelor's Degree preferred
5+ years of trade & post trade execution support & knowledge of trading and industry practices/tools
In depth knowledge of front to back trade lifecycle
Daily workflow management experience in setting shifts and ensuring work is completed within SLA
Strong attention to detail and experience in reviewing others work
Experience and demonstration of working within a procedure and controls operational environment – familiar with audit process
Strong process management & decision-making skills
Prior experience in taking the lead on key projects or initiatives
Experience in supporting testing in UAT & Production environments
Knowledge of trading technologies & API/FIX & other trading frameworks
Deep knowledge of Institutional clients, accounts (e.g. hedge funds)
Understanding and demonstration of quantitative & analytical skills and experience with associated platforms
Relationship building skills across teams, business units, and national peers
Proficient skills in various PC software applications to include Microsoft, Access, Excel, Word, Power point
Cryptocurrency knowledge an advantage
Your excellent interpersonal, verbal, and written communication skills
Your ability to work well on global teams and in fast-paced, cross-collaborative environments
Your ability to think analytically and deliver solutions to complex challenges and recognize when escalation is required
Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
Your passion for thought leadership in innovation & promotion of change amongst the group
Your success in navigating and thriving in a dynamic, growing new business
Your understanding of risk inherent to Institutional trade execution
At Fidelity, collaboration isn’t just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you’ll deliver are:
Coaching and developing a team of associates to deliver an outstanding experience to our clients
Prioritizing and handling critical issues/exceptions that are received from clients/ business
Participating in various projects and operational improvement initiatives focused on improving the existing workflow, quality, efficiency and policy & procedures
Driving high satisfaction, quality, and efficiency for both the client and FDAS
Delivering superior results quickly and efficiently, utilizing effective time management skills
Driving innovation through curiosity and comprehensive understanding of business processes and challenges
Certifications:Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .
We welcome those with experience in jobs such as Billing and Posting Clerk, Home Buyer s Consultant, and Financial Analyst and others in the Accounting and Finance to apply.
