Description At Lifepoint Behavioral Health, we specialize in compassionate behavioral health services, including crisis stabilization for acute mental health and substance use disorders. Our philosophy is built on a psychosocial model of care and follows the core principles of resilience, recovery and restoration. Our teams are committed to providing superior patient care that exceeds industry standards as well as patient expectations.
Success within a company doesn't just happen. It requires committed teams of talented people who understand and embrace an organization's goals and work together at the highest level to achieve them. Join our team of interdisciplinary doctors, nurses, therapists and other experts today!
We are seeking an Outpatient Coordinator
The coordinator ensures that office operations and programing in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction. Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care. Coordinator oversees the work performance of the non-clinical outpatient staff. Coordinator oversees the office processes and procedures to ensure a quality patient experience.
ESSENTIAL FUNCTIONS:
Monitors and completes necessary audits for patient care tracking. Handles all aspects of the admission process.
Supports in the completion of pre-admission paperwork as applicable.
Supports in the tracking and collection of required assessments and surveys (such as BASIS-32/CABA and patient satisfaction surveys).
Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use. Per the therapist dictation maintains the programming schedule.
Supports with charge reconciliation and entering as required.
Supports team with patient group assignments and coordination efforts.
Supports with vital and UDS capture as needed. Completes DCAR reporting in a timely and accurate fashion
Maintains staff schedules and ensures staffing for the program. Monitors and records attendance including tardiness and absences.
Supports in organizing and filing paperwork.
Audits charts. Communicates with treatment team to ensure chart compliance. Interfaces with others to ensure completion of physician follow-ups from CPE
Manages Family Session Schedules as required by program
Provides transportation daily via hospital vehicle to patients to/from home into the IOP Program.
Work with the business office and the utilization review department to ensure payment for services. Preform pre-certifications and concurrent reviews. Develop relationships with payer sources. Interfaces with UR department to ensure service coverage for patients
Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting.
Maintain a positive working relationship with referral sources, community agencies and organizations.
Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe. Schedules or completes UDS collections, including random screenings
Ensures orders are obtained for patients prior to starting services (as applicable).
Actively participate in the therapist's discharge planning needs. As directed creates appointments, starts follow up care process and completes interfacing with organizations.
Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling
Conducts appointment reminder calls.
Collects copays and deductibles as applicable
Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc.
Provides impeccable customer service to patients, families, referral sources, and stakeholders.
Other responsibility and duties assigned by leadership.
QualificationsEducation/Licensure:
High school degree or equivalent
Valid driver's license
CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.
