Mortgage Sales Director
Job Summary
At Western Vista Credit Union, our mission and commitment to our members is, 'Your finances. Our focus' and we look for individuals that share that passion. Our vision is to enhance the lives of our members, enrich the communities we serve, and encourage financial success.
The Mortgage Sales Director will be responsible for developing, implementing, and achieving the strategic and annual operating plan and budget for the Mortgage Services department. This position will lead and oversee a broad array of functions including mortgage sales, processing, quality assurance, closing, shipping, secondary marketing, and products/pricing. Effectively communicates on a routine basis with executive leadership regarding the overall performance and vision of the business unit. Executing the profitable operation of the business unit while complying with all relevant federal and state compliance rules and regulations, credit union policies and procedures and applicable laws.
All candidates must have a bias for action, be results-oriented, and excel at managing teams to create an accountable, inclusive culture. Essential Functions & Responsibilities. This position has a base pay of $60,000/year and increases with commissions.
Essential Functions & Responsibilities:
Lead, mentor, and develop a high-performing mortgage services team. Foster a collaborative and inclusive work environment, promoting teamwork and professional growth. Conduct regular performance coaching and provide constructive feedback to team members to grow/develop skills and to exceed sales and operational objectives.
Oversee day-to-day mortgage lending operations, including loan origination, processing, underwriting, and closing processes. Implement efficient and streamlined processes to enhance productivity and reduce turnaround times. Monitor and evaluate the performance metrics of the mortgage lending department, ensuring organizational objectives and sales goals are met. Stay informed about industry advancements and recommend innovative solutions to maintain a competitive edge. Implements automation for routine and manual tasks, such as document collection, verifications, follow-up- communication to improve efficiency.
Participate in and help develop relationships in the community, real estate organizations, secondary markets and government programs while maintaining relationships with retail and branch operations areas to ensure a cohesive team approach. Develop and implement strategies across mortgage originations, operations, and servicing to achieve key operational metrics including origination volume, portfolio retention and member service standards. Oversee marketing/business development plans designed to generate increased mortgage loan volumes from existing consumer base, including retention of existing mortgages as well as marketing/business development plans designed to generate increased mortgage loan volumes with Realtors, builders, and other referral partners. Provide recommendations to executive leadership, based on local market influences and research, to execute the strategy and achieve the established business development efforts and performance goals.
Engages members and potential members in conversations to uncover financial needs including counseling and pre-qualifying potential home buyers, with the objective of enriching the member experience and deepening their relationship with Western Vista by linking products and services of value. Monitors all member interactions from application to closing. Consults prospective borrowers and obtains information regarding earnings and financial condition to evaluate the applicant's creditworthiness and ability to re-pay the loan. Evaluates loan conditions, repayment methods and collateral specifications, within lending authority. Gathers additional information to complete the mortgage loan application and provide an error free disclosure. Assembles and organizes documents according to procedures before submitting to the processing and underwriting department for approval. Establish a strong relationship and work closely and collaboratively with internal partners of the credit union such as underwriting, credit risk, finance, compliance, marketing, and technology to ensure the success of the mortgage business unit.
Performance Measurements:
Attain key performance indicators of both individual and department growth goals set forth by the SVP, Sales & Financial Services.
Maintain an impressive knowledge of financial services offered by the credit union and be knowledgeable of competitors' services.
Ensure all activities within the department are conducted by the assigned deadlines, with zero unresolved errors that could result in losses to the credit union.
Maintain a cohesive, highly trained, motivated staff sufficient to exceed member expectations.
Develop recommendations for cost efficiencies and enhancements to products, pricing, and processes by monitoring trends in operations, sales, and the mortgage industry.
Provide informed, prompt, professional and accurate service, and support to all internal and external members.
Provide regular one-on-one sessions to all team members within the department at a minimum of 2x/month. Note observations of employee performance including completing performance reviews within the specified timeframe.
Proactively participate in regular networking/business development opportunities within the community as an ambassador of the credit union
Knowledge and Skills:
Experience: 10+ years' experience in residential mortgage lending with 7+ years in a leadership role with experience establishing department strategy.
Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Proficiency in evaluation of statistical data, budgeting, and planning activities necessary to meet financial goals. Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook. Extensive knowledge of mortgage products, financial services, lending, and real estate compliance in addition to sales management techniques. Exceptional communication skills, including oral, written, visual, and quantitative. Highly effective leadership and influence skills, and the ability to drive change. Proficiency with mortgage loan operating systems Experience leading, developing, and coaching a team to achieve success.
Physical Requirements: May sit or stand for long periods of time. May spend up to eight hours or more working on a computer. May drive to remote locations.
Work Environment: Some travel to remote sites via automobile is necessary. Must be willing to travel to branches statewide.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Application Question(s):
Are you at least 18 years old?
Education:
High school or equivalent (Preferred)
Experience:
mortgage lending: 5 years (Preferred)
Leadership: 5 years (Preferred)
Work Location: In person
