Do you have a technical aptitude and enjoy learning new things? Are you a skillful multi-tasker, and able to prioritize and problem solve with confidence? Then working as a Technical Support Specialist within Spectrum's Field Operations business unit may be right for you.
At Spectrum, we keep more than 31 million customers across 41 states connected. As a Technical Support Specialist, you'll use a range of computer programs and tools, and work with Spectrum's Field Technicians to resolve telephone, cable, and Internet issues for customers.
BE PART OF THE CONNECTION Technical Support Specialists are essential partners to our Field Technicians. They use a sophisticated smartphone based handheld tool to complete provisioning, device configuration, troubleshooting, and signal measurements. Anything that cannot be solved independently while in customers' homes-you'll step in to troubleshoot, problem solve, and resolve. This vital teamwork helps keep communities connected.
WHAT OUR TECH SUPPORT SPECIALISTS ENJOY MOST - The ability to build social skills through interpersonal interactions both inside and outside of the department
- Opportunity for networking and personal career growth
- Receiving real-time in office assistance and instruction with continuous expansion and knowledge base
- Ability to thrive in a face-paced environment
WHAT YOU'LL BRING TO SPECTRUM Required Qualifications
- Education: High School Diploma or equivalent
- Technical skills: MS Office and computer savvy
- Skills: Communication, dependability, multi-tasking, and customer service
- Abilities: Problem-solving, critical thinking, willingness to learn, tech savvy
- Schedule: Ability to work a variety of schedules in office - including nights, weekends, and holidays
Preferred Qualifications
- College Coursework or equivalent experience in technical background
- 2+ years of telecommunications, call center, or high-speed data, video, or voice experience
SPECTRUM CONNECTS YOU TO MORE - Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
- Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
- Competitive Pay: Generous starting pay
- Total Rewards: See all the ways we invest in you-at work and in life
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TSU-
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
