SchagrinGAS/Schagrin Home Comfort Products is a 4th generation family-owned local business specializing in propane delivery and the installation and service of gas appliances including standby generators, gas logs and fireplaces, and other comfort and convenience products. Learn more about our company at https://youtu.be/8I4wxIYYnhU
**Proud to be a drug free workplace**
Objective
To interact with residential and commercial customers, sales force, and installers/technicians to provide safe and efficient installation and service of Schagrin Home Comfort Products equipment. Provide advanced troubleshooting and problem-solving support to service technicians and installers. Resolve customer concerns before, during and after installation and service to ensure complete satisfaction. Maintain and repair plant equipment to ensure safe and efficient operation.
Essential Functions
- Provide troubleshooting support and guidance to service techs and installers.
- Interact with customers in person and via phone and email to resolves concerns and issues, and follow up on satisfaction after work has been performed.
- Assist with layout and pricing of proposed equipment installations.
- Diagnose problems and repair gas appliances, equipment and piping systems.
- Assist with overcoming equipment installation challenges.
- Recommend additional repairs or optional equipment to customer.
- Interact with inspectors from county/municipality as required to ensure safe and compliant installations.
- Interact with suppliers and manufacturers for technical support and parts procurement.
- Perform plant equipment inspections and repairs as necessary.
- Maintain accurate, easy-to-read records of all work performed and materials used.
- Maintain safe work habits and encourage safe behavior from co-workers.
- Maintain and care for all shop tools, machines, equipment and vehicles (fluid levels).
- Required to be "on-call" and readily available while on-call, on a rotating basis with staff.
- Periodically review product bulletins and NFPA codes to stay current with technical changes.
- Represent Schagrin Home Comfort Products to customers and co-workers in a professional, respectful, friendly and courteous manner.
Other Responsibilities
- Reports directly to the Middletown Operations Manager.
- Performs other miscellaneous duties as assigned to the position.
- Capable of operating various power tools and equipment.
- Provide own basic hand tools (Company has a tool replacement program and provides industry-specific specialty tools).
Schedule Requirements
- Available to work Monday through Friday, from 8:00am-4:30pm
Minimum Qualifications
- Must have a minimum 3-5 years of propane and/or gas piping and layout experience. Applicants who do not meet this requirement will not be considered.
- Must have a valid driver's license, in good standing.
- Lift up to 50 pounds.
- Must comply with Schagrin Home Comfort Products and DOT drug testing policy.
- Ability to understand and follow instructions in English.
- Capable of working in an environment that is both indoors and outdoors in all types of weather.
- Ability to bend, stoop, twist and move freely in the performance of the position.
- Successfully complete CETP Basic Propane training class within first six months of employment, and other training/testing including CETP and OQ as provided by company.
Physical Demands/Work Environment
While performing the duties of this job, the employee is regularly required to sit and stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the position description. The employer has the right to revise this position description at any time. This position description is not a contract for employment, and either you or the employer may terminate employment at any time.
Compensation details: 25-32 Hourly Wage
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