Hours: Shift Start Time:8 AM
Shift End Time:4:30 PM
AWS Hours Requirement:8/40 - 8 Hour Shift
Additional Shift Information: Weekend Requirements:As Needed
On-Call Required:No
Hourly Pay Range (Minimum - Midpoint - Maximum):$38.275 - $49.387 - $60.499
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will DoProvides expertise that assures the highest quality patient care. Ensure all electrical and mechanical medical devices are free of all safety hazards and are in good operating condition while used during the treatment and diagnosis of patients.
Required Qualifications- H.S. Diploma or Equivalent Or
- Trade School and equivalent experience.
- 5 Years Relevant experience and knowledge in medical equipment repair and working with test equipment in the hospital or medical center setting.
- Driver's License - CA Department of Motor Vehicles -REQUIRED
Other Qualification Requirements- Utilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines.
Essential Functions - Customer service
Consistently seeks out and responds to customer service issues and data. Regularly assists in tasks to assure timely and sensitive service delivery. Models appropriate interaction with patients and staff. Holds self to high standards of service-oriented behavior.
Demonstrate commitment to customers through service excellence. Effectively communicate, cooperate and collaborate to achieve the best positive results. Model appropriate interaction with patients. Hold self to high standards of service-oriented behavior.
Customer Service Data as determined by overall patient satisfaction scores relating to equipment and environment. Communicate site issues to support services managers and management. Has an open line of communication.
Completion of assigned PM schedule and requests for service
Customer Service Data: Employee ability to put others at ease.
Customer Service Data as determined by overall satisfaction with performance/outcome. - Demonstrate teamwork and leadership
Attend meetings with staff and customers, as requested, to foster on-going communication /cooperation. Consistently acts as a team player. Demonstrates willingness to help co-workers, recognizes others efforts. Has excellent attendance.
Collaborate and communicate effectively with department and management to resolve department related issues and increase overall efficiency. Participate in documented formal or informal meetings per year. Use Positive communication skills, identifies issues, makes suggestions and offers solutions for resolution in cooperation with other team members.
Leadership/Taskforce involvement: Consistently pro-active in team problem-solving to meet department goals. Actively and positively strives to implement departmental goals and support changes. Act as a resource and role model for fellow workers.
Facilitates inter-departmental cooperation and teamwork.
Other: Perform other duties as requested by Management. Accept interpersonal, cultural and ethnic differences and respects others' values and opinions. Give and receive feedback about service delivery. - Department support
Expertise: Demonstrates strong skills in the areas of assessment, planning, implementation and evaluation of position.
Demonstrates technical expertise and competency within scope of practice, acts as a resource for the designated area of responsibility. Partners with managers and supervisors to continuously learn and expand knowledge base.
Triage/Messages: Listens to employee requests, collects pertinent information and assesses needs, recognizes the urgency of the problems, offers advice and recommendations based on approved protocols or routes to manager. Assists in ensuring telephone messages are returned.
Participates in special projects as directed by the manager.
Provides assistance to staff in resolving issues related to areas of responsibilities. Acts as a positive role model and ensures appropriate service delivery.
Applications: Ensures compliance with established policies, procedures and guidelines for department and other applications. - Perform general clerical duties
Staffing Daily Organization/Effectiveness: Work with management to ensure coverage and/or provide adequate alternatives.
Ensures attendance and overtime compliance. Ensure prompt and efficient return of messages in the department. Monitors assigned daily tasks to ensure quality and service standards.
Maintain current certifications (if applicable) to ensure current validity.
Perform all other duties as required by Manager. - Teamwork
Demonstrate flexibility in job work practices to support cost containment.
Adjust priorities to maximize efficiency and to address unscheduled situations.
Maintain expense per unit of service (controllable expenses only to include supplies, purchased services, employee related expenses and other miscellaneous expenses.)
Takes initiative in using time effectively.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
Driver's License - CA Department of Motor Vehicles; H.S. Diploma or Equivalent
