Description:
Position: Learning and Development Specialist
Classification: Non-exempt
Salary Range: $25.57 to $38.36
Description
Founded in 1958, Foothill is a not-for-profit, member-owned, $720 million-strong cooperative financial institution serving more than 30,000 members. We focus on providing quality member service to our 300+ SEGs, including six hospitals, fourteen school districts, two colleges, seventeen private schools, businesses, and municipalities in the San Gabriel Valley.
Serving our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer only recommends institutions with four- and five-star ratings. We are amongst the highest of our peers.
Foothill Credit Union is a community advocate and strives to partner with other businesses and organizations dedicated to community involvement. We often participate in events and fundraising efforts benefiting the schools and organizations we serve to give back to our members and community.
Awards
CUNA 2021 Member Benefits Top Performance for delivering a direct benefit of $690 per member household.
Benefits:
We offer a competitive compensation package, including benefits such as health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.
Health Insurance Coverage (Medical, Dental, and Vision)
401(k) Plan with dollar-for-dollar match (up to 6%)
Profit-Sharing Plan
Flexible Spending Account
Life and AD&D Insurance
Paid Time-Off Program
Educational Reimbursement Program
Paid Holidays
Special Recognition Programs
Referral Program
Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Summary: To improve employee effectiveness/performance by applying individual and group training techniques and programs consistent with the credit union's organizational priorities and strategic direction. Serve as a resource for continuous improvement within the credit union by assessing staff training needs and planning, developing, coordinating, conducting, and directing training and development programs for team members at all levels of the organization.
Essential Duties and Responsibilities
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
· Exhibit the credit union's mission, vision, core values, goals, and initiatives.
· Evaluate training effectiveness and measure training impact.
· Provide support by leading the implementation and evaluation of all training, education, internal Train-the-Trainer Program, and other business-relevant content.
· Apply adult learning theory (ADDIE model) knowledge to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, and points within the learning process. Learning content is created for traditional classrooms, online classrooms, self-paced online modules, or a blend of approaches.
· Conduct new team member orientation sessions and on-the-job training, including development, health, and safety practices, new hire data entry, and credit union policies and practices.
· In collaboration with and under the supervision of the Learning and Development Manager, evaluates and assists in designing training manuals, outlines, related course materials, learning modules, training procedures, and training classes; determine instructional methods, utilizing individual training, group instructions, demonstrations, webinars, and workshops; selects or develops training aids such as PowerPoint presentations, handbooks, visual aids, and tutorials.
· Manage the credit union's online learning system to track all mandated and recommended training completion. Manage and maintain the credit union's training library and ensure the contents are current, relevant, and accessible to all team members. Work with the management team to ensure regulatory and other required training programs are up-to-date and completed as required or assigned.
· Assess training needs through surveys, interviews with team members, and course materials; recommend new training courses and programs to support the credit union's goals and objectives; measure, monitor, and evaluate current and new training programs to ensure effectiveness. Assists with all annual credit union events, including all-staff meetings and events.
· Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment; collaborate with other departments in all training and development-related needs.
· Provide backup support to the LDM as needed and support the team.
· Analyze performance needs and designs, develop and assess specific learning solutions focused on continuous organizational learning and development needs.
· Create and develop performance and competency-based learning and performance support solutions that promote practice, retention, and application of new skills and knowledge.
· Define learning objectives and goals for success--map these to appropriate learning modalities to build a robust training curriculum.
· Build change management plans by leading or supporting various change management activities, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
· Lead or participate in defining the communication plan designed to influence or change behavior positively; develop tailored messaging and identify appropriate distribution channels.
· Conduct content reviews and train-the-trainer sessions with Learning & Development Specialists and Managers, internal Subject Matter Experts, and Train-the-Trainer Program participants and stakeholders to ensure the accuracy and validity of all training deliverables.
· Partner with internal clients to gather information, feedback, and approval. Act as the primary point of contact with subject matter experts and management.
· Evaluate and ensure program effectiveness through measurement and statistical analysis.
Requirements:
Experience/Education Requirements:
· Minimum of five (5) years to eight years of similar or related experience in adult learning and all aspects of instructional design for various formats, including instructor-led, eLearning, and multiple types of performance support
· (1) Bachelor's degree in Learning and Development, Instructional Design, or related field, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree
· Certification in Instructional Design preferred.
· Knowledge of the credit union industry and previous financial industry experience preferred.
Other Skills and Abilities:
· Proven knowledge of Instructional Design theory, iterative development processes, and evaluation methods
· Understand adult learning facilitation skills, process improvement know-how, and ability to project ideas.
· Strong organizational skills and ability to build/set schedules, adhere to projects, and manage multiple priorities.
· Proficiency with multimedia design and authoring tools like Adobe Captivate, Articulate360, Camtasia, Powtoon, Vyond, or similar programs.
· Must be proficient in MS Office (Outlook, PowerPoint, Word, Excel)
· Excellent listening and customer service attributes; clear and practical oral and written communication skills must be demonstrated.
· Ability to prioritize, adapt to change, and efficiently handle a variety of tasks at one time in a busy and dynamic work environment; ability to maintain a good working relationship and provide excellent customer service to all employees, members, and the general public and to use good judgment in recognizing scope of authority.
· A valid California Class C Driver's License, a method of transportation when needed.
To carry out job-related essential functions and at least minimum automobile insurance coverage as required by the State of California.
Compensation details: 25.57-38.36 Hourly Wage
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