Grow with us! 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding! We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company!
The Call Center Representative position is a critical role responsible for appropriately qualifying leads received via inbound and outbound calls – effectively identifying homeowners that have a clear and definitive need for home improvement products offered by 1-800 Hansons. As a Call Center Representative your goal is to enhance the customer experience through effective listening, unparalleled professionalism, and unwavering focus – setting the tone for success for the Certified Home Improvement Experts and the company. This role may include other duties/responsibilities based on company needs.
We Offer:
- $17/hour plus Incentive Pay (Earning potential up to $50k+/year)
- $1/hour more when working past 6pm local time as well as when working on Sundays
- Typical shifts available are 8am-5pm, 10am-7pm and 1pm-10pm, with 11am-8pm during weekends (possible combination of shifts if needed)
- No Cold Calling!!
- Weekly pay via direct deposit
- Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
- Eligible for 401k w/company match at 90 days of employment
- Paid Time Off (with rollover of unused hours yearly)
- Hybrid Schedule (Tues-Thurs in office and the rest from home)
- In-office days you're able to take your lunch to head home to finish the day if you have a later shift
- Additional 2 work from home days per quarter and 2 floating work from home days per year
- Advancement opportunities
- Referral bonuses
- Employee as well as Friends & Family Discounts
- Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00
What You’ll Do:
- Provide an outstanding customer experience when answering inbound & outbound calls to qualify, schedule and confirm appointments for product presentations.
- Delight out customers by building rapport with them to enhance overall customer experience.
- Deliver a world class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions.
- Determine customer needs and provide assurance and solutions to those needs.
- Utilize internal business tools and applications to effectively assist customer inquiries.
- Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system.
- Support Certified Home Improvement Experts via phone & email, as needed.
- Present professionalism at all times; whether on the phone with a prospective customer or awaiting a call.
- Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
- Complete other duties and special projects as assigned
What We Need:
- High School diploma or GED
- Minimum of one (1) years of professional work experience
- Customer service or call center experience
- Basic computer skills, including familiarity with MS Office
- Problem solving
- Excellent communication skills as well as great organizational skills
- Able to multi-task
- Must be able to work independently as well as part of a team
Physical Requirements:
- Must be able to remain sitting in a stationary position for prolonged periods
- Requires the ability to move about inside the office
- Must be able to move items weighing up to 25 pounds
- Must be able to communicate effectively with staff, customers, vendors, and the public
- Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer
Hours/Schedule:
Full-time, 40 hours per week/52 weeks per year. Standard hours of operation are M – F, 8:00 – 10:00 EST, Saturdays and Sundays 8:00-8:00 EST but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines.
It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.
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