JOB DESCRIPTION SUMMARY:
Within a Division Hauling & collections unit, the Division Manager – responsible for planning, organizing and managing the collections activities for commercial, industrial, and residential customers, as well as container delivery and pick up, in a geographically dispersed area. The position manages a team that could consists of the following roles: Operations Manager, Operations Supervisors, Route Supervisors, Dispatchers, Operations Clerks, Drivers, and Helpers who are responsible for the route systems in all lines of business throughout the division. The Division Manager works with his or her General Manager, and other managers in the business unit, to execute a local market area strategy that complements the company’s overall strategic operating and marketing plans and implements tactical initiatives to drive functional excellence and budget achievement. The Division Manager oversees all matters related to collections operations, effective safety and accident prevention programs, compliance with standards and drives change management initiatives that contribute to the growth and durability of the division.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Supervises and manages daily activities for collections and staff, including hiring, training, coaching, performance management; develop supervisory goals and objectives; and effective resolution of safety issues and claims.
- Plans, develops, initiates, and evaluates division priorities, goals, long range objectives and internal operating procedures pertaining to management of waste collection; establishes and implements management systems and ensures completion of assigned goals and objectives.
- Responsible for effective supervision and administration including assisting with budget preparation, monitoring expenditures & revenue collection, recruitment and retention, staff development and training, succession planning, performance management, employee relations, staff discipline and recognition.
- Implement and execute plans to complement the district’s strategic and operating plan; champion the execution of tactical initiatives within the district to maximize customer experience, growth, and durability, while optimizing profitability.
- Ensure maximum productivity through route management systems for commercial, roll-off and residential routes and establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses.
- Interact with customers and local, state, and federal government employees to resolve customer service concerns; ensure regulatory compliance standards are met.
- Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
- Lead operations to ensure compliance with all standards including environmental, operating, regulatory, safety, accounting, and ethics.
- Monitors and redesigns collections routes as needed.
- Coordinates public relations and community outreach on matters related to solid waste.
- Promote an effective safety program that seeks to prevent accidents, avoid injuries, and recognize safe employees. Enforces safety regulations, coordinates weekly safety meetings, and ensures safety precautions are followed by employees.
- Oversee and or conduct daily crew-out safety tailgate meetings and driver launch
- Oversee and or conduct daily/weekly safety lane inspections.
- Approve expenses and along with General Manage, manage budget for the division including approval of purchase orders and vendor pricing.
- Develop a best-in-class team and workplace culture and effectively manage performance and talent development; drive best-practice sharing.
- Build and maintain strong and effective relations with relevant government, community, and environmental groups.
- Remains abreast of best practices, legislative, regulatory and policy development that affects solid waste operations.
- Perform other job-related duties as needed or assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Demonstrated business acumen, strategic thinking, and an ability to execute against formulated strategy.
- Demonstrated ability to lead change initiatives.
- Able to direct large staff.
- Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and marshaling resources to accomplish goals and objectives.
- Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
- Demonstrated ability to optimize near-term results that contribute to long-term sustainable success.
- Is collaborative; builds and works with teams. Ability to develop and encourage employee engagement.
- Creative thinker who challenges conventional solutions.
- Demonstrates and promotes ethical behavior.
- Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.
- Advanced Root Cause problem solving.
- Effective and professional communications skills.
- Strong customer service orientation.
- Ability to anticipate business needs and plan accordingly to ensure that equipment, employees, and fiscal resources are utilized in the most efficient manner.
- High level of organizational and analytical skills required to develop a range of possible solutions to address a wide range of issues.
QUALIFICATIONS, EDUCATION AND EXPERIENCE:
- High school diploma or G.E.D.
- Minimum of 4 years of supervisory or management experience and/or proven experience in similar role
- Preferred - Bachelor’s degree in Business.
- Preferred – Class A or B CDL holder.
WORK ENVIRONMENT:
- The work environment for this position is in a typical office but, requires outdoor activity as well which includes all weather-related situations
- Ability to work in a fast-paced, high stress environment with stringent monthly deadlines, quotas, and goals
PHYSICAL REQUIREMENTS:
To successfully perform the essential functions of the job, the incumbent must be able to work in this environment and perform all duties as described below:
ESSENTIAL FUNCTIONS OF THE JOB
Percentage of Work Time Spent on Activity
0-24%
25-49%
50-74%
75-100%
Visual acuity: Correctable to 20/20. Must be able to read computer screen and various reports
X
Hearing: Must be able to hear well enough to communicate with employees and others
X
Sitting/Standing/Walking
X
Ability to climb, bend, stoop, twist and reach in front of body, overhead and to the floor.
X
Exert physical effort in handling objects (grab, lift, move, place, shift, pull, push, adjust) up to 10 pounds of force
X
Fine Motor Control: Required to have motor control and coordination of hands, wrist, and finger dexterity to write, type, use of office equipment, etc.
X
WORK STYLE REQUIREMENTS:
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Integrity — Job requires being honest and ethical.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable to variety of tasks assigned in the workplace.
- Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Persistence — Job requires persistence in the face of obstacles.
- Independence — Job requires guiding oneself with little or no supervision.
DISCLAIMER:
This job description has been designed to indicate the general nature of the essential duties and primary responsibilities and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
EQUAL OPPORTUNITY EMPLOYER:
Gold Medal Environmental is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce fostering a culture where we can retain, develop, and ensure our best talent is working in an environment where every employee feels included, valued, and recognized.
EMPLOYMENT AT-WILL:You are an at-will employee. Your employment with the Company is not to be considered permanent or for any guaranteed length of time, inclusive of completion of probationary/introductory/evaluation time periods for evaluating expectations, whether successful or not. Our employment relationship will continue, as long as it is mutually satisfactory to both parties. You may resign at any time, with or without notice. Likewise, the company may terminate your employment at any time, for any reason it deems necessary.
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