Description:
PMB Services, Inc. is looking for a full-time Customer Support Specialist who is passionate about helping others and providing superior customer service with effective communication and listening skills. PMB is a locally owned and operated family business established in 1984. With over 39 years in business, we are committed to providing a great workplace environment for our employees with thorough, hands-on training and support. Through our in-depth training program, you will be eligible to participate in a performance-based pay increase program as you reach performance benchmarks.
You will be joining a dedicated team that is committed to building relationships with our customers and solving problems. We value your input and contribution to the team. Candidates who enjoy building relationships, providing best-in-class customer service, and solving problems will be successful at PMB.
PMB offers competitive pay, monthly bonus potential, and benefits. Must have basic computer, email, and phone skills.
- Paid Time Off, Paid Vacation, and Paid Holidays after 90 days
- Major Medical, Dental, Vision
- Eligibility for company paid life insurance of $25,000
- Eligibility for Additional Supplemental Life, Short-term and Long-term Disability
- 401(k) Retirement Savings Plan with up to a 3% Company Match
- Job Type: Full-time, 40 hours per week
- Pay: Competitive Hourly Pay based on Skills and Experience plus Monthly Bonus Potential.
- Background check will be conducted, and drug test required.
- Pre-employment skills testing will be conducted.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Display a cheerful, upbeat, energetic, and positive attitude.
- Willing and committed to providing exceptional customer service.
- Achieve applicable goals and benchmarks.
- Front-line communication with all customers.
- Transfer phone calls to other departments as needed.
- Utilize customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns.
- Document conversations clearly and concisely.
- Troubleshoot with customers to resolve Mobile App and Website issues.
- De-escalate customer situations and solve problems as needed.
- Resolve customer inquiries with limited escalation to team leaders.
- Other duties as assigned.
Job Type: Full-time, 40 hours per week
Salary: From $16.50 per hour, plus monthly bonus potential
Benefits:
- 401(k) matching up to 3%
- Health insurance
- Dental insurance
- Vision insurance
- Optional Life Insurance, Short-term and Long-term Disability
- Paid time off
- Paid Vacation
- Employee discount
PMB Services, Inc. is an equal opportunity employer.
Requirements:
QUALIFICATIONS
- High School diploma/GED required.
- Must be dependable and consistently punctual for all scheduled shifts.
- Ability to work in a fast-paced environment.
- Ability to remain calm and professional in stressful situations.
- Strong relationship-building and listening skills.
- Strong critical thinking, de-escalation, and problem-solving skills.
- Excellent interpersonal communication skills, both verbal and written.
- Ability to work with others to meet team goals.
- Strong organizational and multi-tasking skills with an acute attention to detail.
- Computer proficiency in Microsoft Office and Adobe PDF is a plus.
- Ability to type 25 wpm preferred.
Shift:
- 8-hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- 40 hours per week
Work setting:
Ability to commute/relocate:
- Paris, TN 38242: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Compensation details: 16.5-16.5 Hourly Wage
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