Description:
American Waterworks, a regional leader in the waterproofing, foundation, and concrete repair industry, is seeking an Inside Sales Specialist to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves. The Inside Sales Specialist follows up on sales proposals written by the sales representatives and service technicians with two purposes—quality assurance and closure of the sale—and provides tactical support to other departments as needed. This position is non-exempt under the FLSA and reports to the Sales/Service Director.
What We Would Provide You
• A solid pay and benefits package
• The best tools and training to get the job done the right way
• A team you can be proud of
• Opportunities for professional growth
• A trusting, respectful, and fun culture
Benefits
• Company paid vision, dental, short-term disability and life insurance
• Health insurance and 50% employer paid premium
• 401(k) with company match
• 7 paid holidays
• Accrued vacation time
ESSENTIAL JOB FUNCTIONS
· Unsold Proposal Follow-Up
o Follows up with homeowners by telephone and electronic communications for the purposes of ensuring quality and selling previously unsold proposals.
· Project Retention
o Helps to save previously sold jobs when homeowners request to cancel an installation.
o Responds promptly to homeowner requests for follow up and cancellations.
· Inside Sales Revenue
o Meets or exceeds sales goals and other key performance indicators.
· Tactical Support
o Keeps homeowner files updated, complete, and accurate.
o Performs a variety of administrative tasks to support the customer care, sales, and service teams, including scheduling leads and Annual Maintenances.
· Purpose, Mission, Values
• One Team
• Show Up
• Driven to be the best
Requirements
· Knowledge of customer service and/or sales principles and practices.
· Skill in operating a personal computer and programs.
· Ability to understand, speak, read, and write in English.
· Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
· Ability to perform accurate data entry.
· High school diploma or GED preferred and 1+ years of experience in sales, customer service, or related field OR a combination of education and experience that illustrates a proven track record in this field.
· Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.
Requirements:
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