Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest in 2018, 2019, 2020, 2021, 2022 AND 2023 and Modern Healthcare's Family Friendliest Employer in 2020!
Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!
Your employer paid benefits include:
- Medical, Dental, Prescription, and Vision for employee and all legal dependents.
- 401(k) plan with 5% employer match after 1 year of employment.
- Employer paid life insurance.
- Short and long term disability.
- Generous PTO with the ability to earn additional personal days.
Please note that this position is in Plummer, ID. Carpool opportunities are available.
QUALIFICATIONS:
High school diploma or GED required. Availability to work as scheduled on clinic days. Consistent work history indicating exemplary attendance, excellent customer service and the ability to work positively and efficiently with both the public and in a team oriented environment required. Cashiering experience preferred. Physician/Dental/Optical/Chiropractic scheduling within NextGen Electronic Practice Management experience preferred. Experience working in a Behavioral Health setting preferred. Keyboarding, computer and 10-key experience preferred. Excellent verbal and written skills required. Previous experience providing excellent customer service both on the phone and in person while managing stressors without projecting on the patient or team members preferred. A minimum of two years sobriety, and currently drug-free required.
ADA ESSENTIAL FUNCTIONS:
- Hearing: within normal limits with or without use of corrective hearing devices.
- Vision: adequate to read 12-point type with or without use of corrective lenses.
- Must be able to verbally interact with staff, patients and public.
- Manual dexterity of hands/fingers for writing, computer input.
- Able to lift up to 20 lbs.
- Standing 25 to 50% of the day.
- Walking 25% of the day.
- Pushing up to 30 lbs.
- Pulling up to 30 lbs.
RESPONSIBILITIES:
- Maintains a positive peer relationship and performs as a team player.
- Plans and prioritizes to maintain a time and attendance record which complies with Marimn Health policy.
- Provides excellent internal and external customer service assistance, providing knowledgeable and appropriate information to customers.
- Works independently in a very detail-oriented manner and meets deadlines.
- Completes tasks without having to be asked. Is a self-starter and stays busy and asks for additional work if all tasks have been completed.
- Employee reports to work in a timely manner.
- Employee utilizes breaks and meal periods to care for personal business outside of the work area.
- Employee completes work assignments in a timely manner and appropriately exits the work area in a timely manner.
- Employee appropriately utilizes Time and Attendance for clocking in and out and schedules absences in advance when possible.
- Employee is available for scheduled work shifts regularly and communicates absence to supervisor in a timely manner if unavailable.
- Other duties as assigned.
- Creates a welcoming, safe environment for all visitors to Marimn Health BH Department.
- Provides administrative assistance to the Department Manager, Director and staff of the Behavioral Health Department, to include copying, faxing, scanning and emailing of essential program forms and correspondence.
- Schedules appointments, confirms appointments by telephone.
- Obtains third party insurance information if needed and communicates with First Impressions and Revenue Office.
- Initiates patient visit and ensures check-in procedures are completed efficiently and appropriately to create the encounter and initiate the billing of charges. Verifies patient demographics, assigns appropriate rendering provider; attaches correct and updated insurance to the encounter.
- Prepares mental health and SUD release of information forms for client signature.
- Maintaining the waiting area in a neat and professional manner.
- Files MH documentation electronically using NextGen Document Management.
- Confirms authorization for Medicaid clients and confirms submission of Wellness Assessments to OPTUM.
- Monitors and maintains adequate intake materials for new client intakes.
- Checks in all SUD and mental health group participants in NextGen Patient Management.
- Answers and appropriately directs incoming phone calls for the entire Behavioral Health Department.
- Provides correct forms to clients depending on their specific needs. Assists clients with completing intake forms.
- Routes incoming client forms to proper provider/staff member.
- Communicates with clients regarding procedures for intake process and when clients can expect to be contacted by provider/staff member.
- Assures that clients are properly checked in for appointments and informs providers when patient has arrived.
- Assists patients without alternate resources by providing contact information and/or introduction to the organization’s Outreach and Enrollment Team responsible for assisting patients with evaluation of alternate resources.
- Monitors provider schedules for availability in case of crisis patients in medical or urgent walk-ins.
- Willingness to assist all Behavioral Health staff if requested.
PM22
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