OVERVIEW & PURPOSE
Optimized IT is regional in scope, providing Managed IT Services from small to mid-sized organizations including Commercial Business, Not-for-Profit, and K-12 markets. We are seeking a highly skilled Project Engineer with good client communication skills and an appetite to solve problems.
The Project Engineer spearheads client onboarding, product deployment, and service enhancements. Acting as an escalation point, they collaborate with the NOC and Service Department, both internally and externally. On-call availability required. Reporting to the Director of Service and working closely with the Project Manager & Solutions Architect.
ESSENTIAL FUNCTIONSMentor and train other members of the Service & NOC Team and seek to continually improve processes companywide
Build and deploy of new client hardware (servers (physical or virtual), switches, firewalls, and/or SAN) via projects
Receive escalated customer calls for trouble/technical support
Cooperatively test and work with external vendors and partners
Provide continual status updates to customers or project managers regarding tickets and projects
Be proactive about challenges or constraints within a project and seek to manage them accordingly
Provide detailed specifications for proposed solutions including materials, manpower and time necessary
Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
COMPETENCIESExpert understanding of Microsoft 365, Azure, Server platforms, and Exchange
Expert understanding of Microsoft system management (AD, Group Policy, DNS, DFS, NPS, etc)
Strong understanding of Storage solutions
Strong understanding of Virtualization (VMware VCP a plus)
Strong understanding of Networking (Advanced Routing Protocols, VLAN, NAT, BGP, etc.)
Strong understanding of Firewalls (Familiarity with Sonicwall and Cisco ASA a plus)
Experience with backup solutions
Knowledge of and skill in scripting through PowerShell for automation efforts
Some experience with mobile device management
Attention to detail and accuracy
Good time management skills and able to multi-task
Ability to work well and communicate with all areas of the company as well as external customers and vendors
Highly motivated, energetic, self-starter
Adaptable to change and able to work under pressure
PERKSAn easy-going environment and culture (we all enjoy what we do)
The flexibility to work from home (we run a hybrid office (Mon-Tues in office; Wed-Fri Work from home)
A Stand-Up Desk and your own lego set on your first day!
A Proactive Approach to Ongoing Training to help you develop life-long skills
SUPERVISORY RESPONSIBILITYThis position has no supervisory responsibility.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, mfds, fax machines, software, and calculators.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Highly mobile position. May require lifting (up to 30 pounds) of computer, server or network equipment and related accessories.
Writing and typing abilities required for computer functions.
Requires standing, walking and driving a vehicle for extensive periods of time.
POSITION TYPE & EXPECTED HOURS OF WORKEXEMPTThis is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.
TRAVELThis position requires minimal travel.
REQUIRED EDUCATIONOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL OPPORTUNITY EMPLOYEROptimized IT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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