Description:
Are you looking for a career that's helpful in nature, providing support and/or service to others in an environment free from competition? If you are people focused, cooperative, disciplined, and strive to achieve goals consistently and efficiently, then our Bank Operations Specialist I position would be a good fit for you.
We are currently seeking qualified applicants to work as a Bank Operations Specialist I at our Wolfforth Texas Banking Center (Monday-Friday, 8am-5pm).
A Bank Operations Specialist I will:
1. Setup, maintenance and reporting of Internet Banking, Bill Pay and E-Statements.
2. Comply with all federal, state, and company policies, procedures, laws, and regulations.
3. Wire transfer processing.
4. Dormant account reporting.
5. Interact with third party vendors involved in these processes.
Come join the American Bank of Commerce team to find out why our employees love community banking and the ability to serve our customers in our local communities.
OUR MISSION: Financial Professionals | Finding Solutions | Making a Difference
OUR VISION: The ABC Family of Companies vows to be partners in helping our customers make the most of their finances. Our shared vision is to provide the highest quality products and services designed to fit the unique needs of each customer.
OUR GOAL: To place customer satisfaction and loyalty as our number one priority, to maximize returns to stakeholders, and to create a nurturing environment where employees can maximize their potential.
Essential Job Functions:
- Provide customer research on escalated issues.
- Provide research information for other departments of the Bank on escalated issues.
- Recognize cross sell opportunities and offer ABC Products and Services to our customers.
- Confer with customers by telephone or other channel in order to provide information about their accounts, the Bank's products and services, or to obtain details of complaints on escalated issues.
- Setup, maintenance and reporting of Internet Banking, Bill Pay and E-Statements.
- Contact customers in order to respond to inquiries or to check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Prepare change of address records.
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
- Operate computers programmed with specialized software to record, store, and analyze information.
- Perform general office duties such as filing, answering telephones and handling routine correspondence.
- Perform other duties as assigned by management / supervisor.
- Comply with all federal, state, and company policies, procedures, laws, and regulations.
- Adhere to all relevant security responsibilities as outlined in the Bank's Information Security Program and Written Security Program.
- Wire Transfer Processing
- Complete the Closed Account Report
- Work DDA and GL Unposted Reports.
- Work Chargebacks
- Send and receive customer bank drafts for collection purposes. Maintain records for these collection items.
- NSF Processing
- Dormant Account Reporting
- Properly handle Death Notifications.
- Develop, update and publish operating and workflow procedures.
- Interact with third party vendors involved in these processes.
Benefits:
We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include:
- Medical, Dental, Vision, Telemedicine
- Paid Time off, Paid Volunteer Time, and Paid Holidays
- Flexible Spending Account, Dependent Care FSA
- Basic Life and AD&D Insurance, Voluntary Life and AD&D
- Long-Term Disability
- 401k Retirement Plan
- Recruiting Referral Bonus
- Employee Stock Ownership Plan
- Gym Membership Reimbursement Program
Think this is something you are interested in? We invite you to apply and learn more about our great company!
Requirements:
Skills Required:
- Business telephone skills: Etiquette
- Computer Skills: Word, Excel, and internal bank programs
- Active Listening Skills
- Speaking Skills
- Service Orientation Skills: actively looking for ways to help people
- Time Management Skills
- Conflict Resolution
Knowledge Required:
- Customer Service
- Knowledge of ACH Rules and Banking Regulations
- Ability to balance a checkbook
- Computer Knowledge
- ABC Bank product and services knowledge
Education
- High School Diploma or Equivalent
- Some College Preferred
EEO/AA/Background Disclaimer:
If you are unable to submit your application electronically, you may contact the Human Resources Department at 806-775-5000 so that we may assist you. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits.
The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital and productive job fulfillment at all levels of our company.
Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.
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