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Training Coordinator
Full-Time
Role:
The Training Coordinator is responsible for developing, facilitating,
and managing teller training. This role ensures that all new hires are
effectively onboarded and that tellers receive continuous education to maintain
high levels of member service, accuracy, and compliance with regulations. The
Training Coordinator will collaborate with frontline management to identify
training needs, measure the effectiveness of training programs, and ensure
content is consistent with ACU's organizational policies and procedures.
Essential
Functions & Responsibilities:
60%
- Design and deliver new employee orientation and MSR training, including all
aspects of the MSR/teller role, including beginner to advanced transaction
processing, member service, and compliance. Provide ongoing training support
and coaching during new hire period. Maintain and update training content,
instructional guides, and job aides as necessary.
15%
- Monitors the progress of trainees and effectiveness of training through
routine assessments, observation, and feedback from supervisors; Conducts
refresher training as needed.
15%
- Manage learning management system to track employee progress, schedule
in-person and online training, and ensure employee records are accurate.
5% -
Provide support and mentoring for new employees and identify areas where
improvements are needed; collaborate with departments to find solutions to
improve processes/procedures to improve the member and team member experience.
5% -
Perform other job-related duties as assigned.
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