Description:
Job Summary:
This is an opportunity to join a highly entrepreneurial and growing business, backed by investors who represent leading figures within the equipment rental industry. Field Service Technicians are a key component to the success of our Company. We are looking for a skilled individual who will uphold the highest of standards when working on Cisco Equipment's and our Customers' equipment.
Scope & Responsibilities:
Field Service Technicians report to the service manager and are responsible for the effective repair of machine components in the field, at high levels of quality. This individual must work independent of direct supervision in a field environment. The Key responsibilities of this position will include:
- Recondition and Repair Equipment and Components.
Plan methods and sequence of performing repairs assigned
- Pre-Order all parts and materials required to perform assigned repairs
- Effect the repairs required in a safe and effective manner
- Ensure all repairs are completed as assigned
- Ensure the cosmetic appearance upon completion as required
- Ensure all parts and materials not used are returned as per guidelines
- Maintain the work area in a clean and safe condition
- Maintain Good Working Records for Time, Parts, Supplies, and Outside Purchases in Repairs.
- All record-keeping methods are followed per instructions
- All cost-related items are included in the job jacket
- Ensure all records kept are legible or in compliance with established methods
- Report all record-keeping daily from the field, even when not returning to the company daily.
- Maintain and Care for Shop Tools, Equipment, and Vehicles.
- All specialty tools used on the job are obtained using the methods established
- All tools and special equipment used on repairs are clean before being returned
- All specialty tools used on jobs are returned to the original location in working condition
- Maintain the field vehicle in a manner aimed at ensuring proper operations and condition
- Maintain the field vehicle in a clean and cosmetically pleasing manner as per guidelines
- Maintain personal appearance in a professional and neat condition
- Communicate with Others Professionally.
- All communications with customers is conducted in a manner reflecting respect and honesty
- All communications with co-workers is conducted following the golden rule
- Ensure that communication is done clearly and calmly
- Perform Diagnostic Inspections as Directed.
- All fieldwork requires repair determination, by the technician, once at the machine
- Any inspections required to determine the cause of failure is done following established guidelines
- All inspections are completed with the cause of failure identified
- All failures identified are matched to solutions necessary to affect a repair
Requirements:
Skills & Qualifications:
- The individual in this position should be personable, a problem solver, reliable, ethical, intelligent and
able to adapt to all of the forces around them - customers, suppliers, department employees, coworkers, and manufacturers employees.
- Strong mechanical skills.
- Good communication skills.
- Good, safe work habits.
- Good working knowledge of equipment operations and mechanical functions.
- Strong diagnostic skills
- Able to work with minimal supervision
- Must have a pleasing personality with a sales aptitude
Education & Experience:
- A technical school certificate or equivalent experience in mechanical repair; recommended
- Three (+) years of related experience required
Physical Requirements:
- Prolonged periods of standing, squatting, bending, or stetting.
- Must be able to lift up to 75 pounds at times
- Must be able to pass a WorkSteps exam (fit for duty)
Compensation & Benefits:
- Compensation will be a competitive hourly rate, generous PTO and Holiday plan, along with Company offered benefits, and 401k (with matching once eligible).
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