Job Title: Senior Manager/Associate Director, Commercial Operations
Location: San Francisco, CA (Onsite 2-3x per week)
Company Overview:
Clinical-stage biopharmaceutical company dedicated to developing novel therapeutics for the treatment of rare diseases. We are proud to work closely with caregivers, patients, healthcare professionals, and community members to achieve meaningful outcomes.
Job Summary:
The Senior Manager/Associate Director, Commercial Operations role requires a passionate, analytical, and collaborative individual focused on building and overseeing programs and initiatives that support patient access for our product(s). This role will provide both strategic and tactical oversight in the development, implementation, and management of commercial operations in alignment with market needs and the patients we serve. This role will build highly collaborative working relationships with the broader Commercial Analytics and Operations team and other cross-functional stakeholders across commercial, medical, and operations. Externally, the Lead will work with various data, analytics, and operations partners to successfully lead the operations plan execution. This role reports directly to the VP, Commercial Analytics and Operations.
Responsibilities:
- Lead the development and implementation of our Commercial Operations capability to support Sales Operations, Marketing Operations, and Data Operations.
- Champion the Promotional Material medical, legal, regulatory (MLR) review process and support OPDP submissions.
- Lead the Sales Operations support for the mileage reimbursement system, training platform, Veeva CRM, and data change requests (DCRs).
- Develop Operations Support framework, including SOPs, Data Dictionaries, and Process Blueprints.
- Manage all Commercial Operations vendor relationships.
- Develop clear and measurable KPIs that align with company goals.
- Ensure compliance with internal and external policies related to Commercial operations, programs, and materials.
- Provide insights and metrics on Operations performance trends.
- Identify strategic initiatives to ensure commercial operations initiatives deliver best-in-class solutions.
Qualifications:
- Undergraduate Degree and 7-9+ years of experience in the Biotech or Pharmaceutical industry, focusing on Patient Services programs for rare/orphan and specialty products.
- Demonstrated success in leading and building commercial operations capabilities.
- Product launch and pre-approval commercialization experience preferred.
- Expertise in Veeva CRM, PromoMats, Allego, Motus, DCR, and MLR process.
- Travel – less than 20%.
- Ability to work onsite 2-3 days per week.
