Job Description
Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model.
Are you passionate about solving business problems through data driven decision making? Can you juggle multiple priorities? Do you want to learn new skills to get the job done? As a Business Operations Manager this is your opportunity to be at the intersection of data, analysis, and strategy that will make it possible for our teams to fulfill customer needs every day. In this role, you will own financial planning, forecasting, modeling, analysis, and data analytics projects from beginning to end. You will build reports, compile metrics, and provide trend analysis. You will utilize business intelligence tools to analyze data and drive key recommendations. You will work with Operations to achieve business objectives and communicate insights to key stakeholders. You will recognize and adopt best practices in reporting and analysis, including data integrity, analysis, validation, and documentation; and drive results in a fast-paced, ambiguous environment.
You will provide analytical support for various programs, and build tools to surface timely, meaningful, and actionable data that will drive proactive decision making. Your analysis will contribute deeply to the development of our strategy and drive impact against our business objectives. You will collaborate with subject matter experts within AWS to work through complex problems and to create unified scalable reporting solutions for one of the fastest growing teams within AWS.
Key job responsibilities
• Establish and own a rhythm of the business that includes weekly, monthly, and quarterly business reviews, 2x2s, operational planning cycles, all-hands calls, and oversight on a cadence for touchpoints to keep the leadership team highly connected.
• Author an annual operating expense plan to inform the profit and loss (P&L) statements inclusive of the creation of expense management mechanisms for expenses such as licenses, speaker fees, event fees, travel, etc.
• Shape and operate the investment approvals mechanism to ensure responsible investment of company funds.
• Partner with Finance to validate data and provide insights for the monthly finance review.
• Collaborate with product ownership to envision, design, implement, and test data visualizations that inform stakeholders on critical metrics and insights inclusive of standardizing the way in which we communicate health of the business.
• Conduct trend analysis to identify relationships, opportunities, highlight strengths, and provide recommended corrective actions; incorporate data visualization of statistical analyses.
• Develop programs, methodologies, and reports for analyzing and presenting data.
• Act as a subject matter expert for business intelligence tools, and provide necessary training to team members on the usage of these tools.
• Perform complex data analysis across multiple systems to support both scheduled and ad-hoc reporting requests.
• Perform root cause analyses and generate remediation plans for under-performing key performance indicators.
• Work with a broad range of Amazon s data resources in order to determine which sources to use for which information.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
BASIC QUALIFICATIONS- 5+ years of experience in data analysis, data visualization, and the art of storytelling
- Experience collaborating across multiple business units that often have divergent interests; the ability to influence without authority
- Experience owning/driving roadmap strategy and definition
- Experience with Excel (VBA, array functions, etc.)
- Experience using business intelligence reporting tools (MicroStrategy, OBIEE, Business Objects, Cognos, Tableau, SSAS Cubes, QuickSight, etc.)
PREFERRED QUALIFICATIONS- Ability to communicate technical information to both technical and non-technical internal customers
- Proven ability to balance competing priorities in a fast-paced, dynamic work environment
- Passion for storytelling
- Experience supporting projects involving complex data sets and high variability
- Master s in Business Administration
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
