Job Description
At UnitedHealthcare, we re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The purpose of this job is to manage existing brokers, recruit new brokers for the sale of the UnitedHealth Group (UHG) portfolio of products offered to Medicare beneficiaries and individuals age 50+. This Agent Manager is responsible for achieving assigned sales/membership growth targets through the agents in his/her territory/territories.
Primary Responsibilities:
- Build and maintain solid relationships with key brokers and others as necessary within the assigned territory
- Develops action plans and strategies to optimize Medicare sales
- Partner with the Community Developer (CD) and Sales Director (SD) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)
- Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems
- Facilitate engagement of agents in executing these plans and ensure that agents appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
- Compliance: Ensure agents adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations and company policies and procedures
- Organize activities, leads and territories to ensure effective and efficient coordination across the territory
- Conduct ride-alongs to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
- Coach/develop staff to achieve quantitative and qualitative performance targets
- Use data and insights to coach for optimal performance
- Monitor sales results, trends and hold representatives accountable for achieving targets
- Provide a structured certification process, training processes and the available systems tools
- Coach and manage performance
- Manage day-to-day time and activities of assigned agents have to ensure appropriate leading indicators of success and corresponding sales results
- Continually build and nurture agents
- Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement
- Understand the strengths and weaknesses of each organization and how it impacts the marketplace
- Demonstrate excellent communications skills both verbal and written
- Effectively communicate complex information via in person presentations, phone conversations and emails
You ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- A state health insurance license is a requirement for this position by State law. If you do not already have one, must be willing to obtain a company-sponsored one within 60 days of hire
- 3+ years sales experience in Medicare, managed care, healthcare or financial services
- Business development experience
- Proficient in MS/Office (Word, Excel, Outlook & Power Point)
- Proven professional relationships within broker market or network sources
- Reliable vehicle, driving record in good standing and appropriate insurance
- Live within commutable distance to this market area
- Field based within the Cedar Rapids market area up to 60% of the time
Preferred Qualifications:
- Broker management experience
- Medicare Advantage Special Needs Plans or managed care sales experience
- CMS regulations knowledge
- Proven established relationships in non-profit, senior centers, etc.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
