Overview:
Presbyterian Homes & Services - Heartwood is seeking a Campus Administrator/Site Leader for its team. The purpose of this position is to "create smiles in the eyes of people we serve" by fulfilling Heartwood's mission, purpose, motto, commitment to service, and practices. The Campus Administrator is responsible for managing the overall operations of their assigned site in order to assure high quality resident care while achieving long and short-term business goals. This position is a key member of the Presbyterian Homes & Services leadership/management team, responsible for acknowledging the Christian purposes of Heartwood, reinforcing the Christian heritage, and establishing a culture of caring consistent with the teachings of Jesus Christ.
REPORTING STRUCTURE: The Campus Administrator reports to the board of directors. The Campus Administrator supervises all quality service team members and indirectly supervises accounting. The Campus Administrator oversees the use of contracted services.
ABOUT THIS COMMUNITY
HEARTWOOD
Located in Crosby, MN, Heartwood offers a range of senior living options, including independent living, assisted living, and memory care. Nestled just 125 miles north of the Twin Cities and close to the Brainerd and Cuyuna Lakes recreation areas, Heartwood is a sanctuary of peace and discovery. Our 30-acre campus is surrounded by woods and wildlife, providing a serene environment for residents to expand their emotional, spiritual, and physical wellness. With access to a wealth of amenities and services, Heartwood is more than a place to live-it's a place to thrive.
PHS/CRMC PARTNERSHIP
Heartwood is a result of a visionary partnership between Presbyterian Homes & Services (PHS) and Cuyuna Regional Medical Center (CRMC). This collaboration has transformed senior services in Crosby, creating a comprehensive care environment that includes a new 45,000-square-foot care center opening in October 2024. Our mission is to enrich the lives and touch the hearts of older adults, guided by our values and a commitment to operational integrity and service excellence.
Responsibilities:
Resident Living
Create and maintain an environment that achieves high quality care (physical, mental, emotional, social and spiritual) of residents and maintain their independence and dignity to the highest degree possible within the PHS continuum. Establish and maintain effective communication systems with all customers.
Relationships with Outside Constituencies
Promote a spirit of cooperation with all regulatory organizations managing with an expectation of appropriate compliance and corrective measures. Coordinate clinical services with other health professionals inside and outside PHS. Establish and maintain effective working relationships with outside agencies and organizations to establish effective benchmarking opportunities, to market site services, to realize efficient and timely resident placement, and to participate with the various community constituencies to achieve mutually beneficial results.
Employee Environment
Create and maintain a work environment for employees that is conducive to high productivity and morale. Establish and maintain effective communication systems with employees. Provide ongoing employee educational and development opportunities which meet regulatory requirements and opportunities for growth.
Team Management
Develop and lead an effective management team that achieves desired outcomes at the individual team member level as well as at the collective function level.
Management Participation
As a member of the PHS management team, actively participate in the overall planning, decision-making and implementation processes for corporate-wide strategies, policies and procedures. Represent the needs of the site to corporate processes and represent corporate needs to the site. Effectively collaborates with corporate functions (Clinical, Finance, Human Resources, Information Technology, Fund Development and Senior Housing Partners) to achieve organizational goals.
Employee Performance Management
Establish and actively manage an effective performance management process (recruitment, selection, orientation, supervision, evaluation and termination) for direct staff members that achieves desired outcomes and encourages individual development. Ensure an effective performance management system is in place for indirect staff.
Operational Management
Participate in the development and implementation of policies, procedures and practices that are consistent with regulations and established corporate practices. Champion the use of the quality management process throughout all site operations. Incorporates the Corporate Quality Goals in all communication, problem-solving and decision-making processes. Create and maintain site-specific policies and practices that are consistent with the needs of the site and compatible/supportive of the larger organization's direction. Apply the knowledge and skills needed for the position, including technical competence in your field; maintain knowledge of organization and industry policies and practices. Use discretion and independent judgment to compare and evaluate possible courses of action and decision-making.
Financial Management
Actively manage the site's annual planning process assuring staff participation in the development and implementation of the approved plans. Manage resource allocations in order to achieve or exceed operational goals. Demonstrate good stewardship of available resources
Ministry Focus
Lead the integration of Christian Culture in operations; reinforce the Christian heritage and culture through communication and education systems; support the work of on-site chaplains and spiritual programming; recognize the importance of spiritual matters to residents and employees.
Other responsibilities include:
Demonstrate good stewardship of available resources. Assist in the care and maintenance of departmental equipment, supplies, work areas, and facilities; obtain supplies and equipment as needed.
Promote continuous self-development and growth. Exhibit technical competence in the field by being familiar with and ensuring compliance with regulations and established best practices. Maintain current knowledge of community resources and organization and industry policies and practices. Use discretion and independent judgment to compare and evaluate possible courses of action and decision-making.
Other areas as identified to support aligned goal setting and achievement as driven by the Regional Director of Operations or designated leader.
Qualifications:
Three (3) years' experiences in operational management, preferably in health care, housing or community service.
Licensed as a Nursing Home Administrator (LNHA) required.
Demonstrated competencies in health care management and operations, quality management, staff development and management, resident and family support systems, community outreach.
Excellent interpersonal, communication, and organizational skills.
Proficiency with Microsoft Office and other common computer programs.
Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.
Demonstrated compatibility with Heartwood's mission and operating philosophies.
About PHS:
Based in St. Paul, Minnesota-Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage and other community services. PHS is also co-owner of Genevive , the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.
An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.
Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.
Let's get you started.
PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
