We are seeking a highly motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling incoming calls from customers, resolving inquiries, providing information, and maintaining customer satisfaction. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Provide information about products and services
- Resolve customer complaints and issues
- Update customer records in the database
- Follow communication scripts when handling different topics
- Identify and escalate priority issues to the appropriate team member
Qualifications:
- High school diploma or equivalent
- Prior experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Ability to multi-task and prioritize in a fast-paced environment
- Strong problem-solving skills
- Proficient in Microsoft Office and CRM software
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