Job Description Position Overview : This position will p rovide a quality experience in every step of the customers journey, resulting in increased customer satisfaction and account retention for the company by handling a variety of incoming customers calls. The Customer Service Specialist will support four divisions - Energy, Agronomy, Grain, Swine and Animal Nutrition ; w ill coordinate customer inquiries, payment processing, and handl e modifications to account informationwhile following company policies and procedures. This role will ensure customer inquiries and requests are handled completely and in timely manner . This F ull- T ime position offers benefits, competitive pay along with an unmatched company culture.
Duties and Responsibilities :
Include but are not limited to
- Handle customer calls in a timely and professional manner
- Communicate clearly and respectfully with callers, researching customer accounts and asking questions for clarification
- Process credit card payments, orders and requests accurately
- Prioritize, assign, and dispatch orders with internal team
- Process electronic files
- Assist customers with Co-Alliance Connect account questions
- Understand and effectively explain energy programs
- Sort and distribute incoming and outgoing mail
- Process member questions related to patronage, equity, and accounts
- Review customer sta tements and budgets
- Other duties as assigned
Skills and Qualifications :
- Excellent verbal and written communication skills using appropriate grammar , tone, and pronunciation
- Proficient with Microsoft Office Suite and ability to use proprietary software
- Excellent organizational skills and ability to work well with numerous interruptions
- Detail oriented and able to process work accurately with minimal errors
- Ability to perform multiple tasks simultaneously
- Basic mathematical skills
- Ability to work without supervision and make appropriate decisions
- Work well in a team environment and independently
- Ability to work overtime as business warrants
Education and Experience: - High school diploma or equivalent
- 6 months of customer service experience
. Date posted: 07/19/2024