Job Description:The Fidelity Enterprise Infrastructure (EI) Production Support team is seeking a director to help scale our growing public cloud presence. Fidelity’s Site Reliability Engineers work with our cloud platform teams to deliver reliable runtimes for Fidelity’s business critical workloads. This team is responsible for cross-cutting cloud management capabilities and are the experts on the state of Fidelity’s cloud platforms at any moment. The team comes from diverse technical backgrounds, and the responsibilities provide opportunity for a variety of challenges that require engineers to work on software and systems challenges. Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn the other or previous experience as an SRE.
The Director for SRE will support Engineering and Systems Operational support for Business Unit aligned functions including Application Support, Cloud Enablement, Helpdesk, Environment Management, Mid-tier & Web Operations, & Platform Engineering. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture.
Our ever-evolving technology stack ensures a phenomenal learning culture in the team. We are always exploring new technologies and new ways to continually provide value to our customers. This team has a direct and positive impact on Fidelity’s customers.
The Expertise You Have and The Skills You Bring
Ability to automate with various scripting languages (Python, Shell scripting, etc.)
Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef)
Solid understanding of Cloud Computing and DevOps concepts including CI/CD pipelines
Hands-on Kubernetes skills and knowledge.
Hands on experience with Cloud services on AWS and Azure
Experience on building resiliency with Chaos Engineering practices
Hands on experience with one or more observability tools (Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry, Datadog, etc.)
Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale
Proven experience in maintaining scalability and resiliency of complex environment.
Proven experience in implementing advanced observability practices and techniques at scale.
Demonstrated ability to utilize modern monitoring tools (DataDog, Prometheus, Splunk)
Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale
Ability to triage, execute root cause analysis, and be decisive under pressure
Experience managing and interpreting large datasets using query languages and visualization tools
Proficient communication skills with an ability to reach both technical and non-technical audience
Ability to learn new software, methods and practices and bringing them to our developers
Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships
Bridges the gap between lofty architecture ideas and development of feasible solutions.
Facilitates discussions among component owners to improve end-to-end understanding of transaction paths.
Provides consulting to architects and developers on common patterns and tactical, reusable solutions.
Influences adoption of stability principles by presenting facts and data.
Drives operational readiness discussions and reviews of new solutions and products.
Develops frameworks for self-assessment of applications on various stability and dependability pillars.
Mindset of continuous learning and experimentation. Instinctive urge to improve current state by finding problems and recommending feasible solutions.
High curiosity quotient – inherent desire and drive to learn about black boxes and blind spots.
Certifications:Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .
We welcome those with experience in jobs such as General, General, and General and others in the General to apply.
