Position Title: BANQUET MANAGER
Location: Lake Lawn Resort - Delavan, WI
Position Type: Full Time
Education Level: None
Travel Percentage: None
Job Shift:Any
Job Category: Hospitality - Hotel
Description: Join our dynamic hospitality team as a Banquet Manager and play a pivotal role in creating unforgettable experiences for our guests. With your leadership and passion for excellence, you will oversee the successful execution of banquet events, ensuring the highest standards of service and satisfaction. If you have the expertise to manage operations with precision and the charisma to inspire your team, we invite you to bring your talents to our esteemed resort, where your efforts will be celebrated, and your career will flourish.
- To manage, interact and oversee the day-to-day operations of the banquet and set-up areas.
- Responsible for the daily operations of the Banquet and Set-Up department.
- Train and supervise the staff of the department utilizing an on-going training program.
- Achieve appropriate staffing within the department utilizing proper interviewing and hiring procedures.
- Act as liaison between Conference Services and Catering and the group contact to ensure that all specifications and expectations are met.
- Complete payroll sheets and process all time information to payroll for associates.
- Schedule staff consistent with volume of business and guest needs and within budgetary guidelines.
- Ensure all conference and banquet space is set to the resort standards and according to client specifications.
- Ensure that themes and holiday concepts are properly presented according to resort standards for banquet functions and special events.
- Ensure that timeliness, service standards and quality standards are maintained at all banquet and coffee break functions.
- Ensure that all areas designated for banquet and set-up use is continuously checked for cleanliness standards, temperature maintenance, lighting and overall appearance.
- Perform banquet bar consumption reports as necessary.
- Ensure all necessary steps have been completed in regards to client billing. Obtain client approval/signature for all add on services, food or beverages not stated on the BEO's prior to or upon completion of the function or event.
- Communicate status of events to the kitchen staff in a timely manner.
- Responsible for gratuity distribution and record keeping.
- Assist in inventory control and ordering of china, glassware, silverware, utensils and linen.
- Take quarterly inventory of linen, prop room, coffee break supplies, equipment, etc.
- Possess complete knowledge of department positions and responsibilities.
- Supervises overall departmental activities.
- Performs banquet food inventory monthly.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualification: High school diploma and college degree and/or equivalent experience
Minimum of five(5) to eight(8) years previous manager, assistant or captain position in Banquets
Knowledge of POS systems
Microsoft Word and Excel
Valid Driver's License
While performing the duties of this job, the employee is regularly required to stand ; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. Occasionally will need to climb, kneel and/or crawl and balance. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The position is indoors and outdoors; and is exposed to hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate to loud. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet standing/walking and/or at sitting at their desk.
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