RN Manager – Emergency Department
Advocate South Suburban Hospital
17800 Kedzie Ave
Hazel Crest, IL 60429
Advocate Health Care – Midwest Region
*Comprehensive Relocation Assistance available*
Job ID # R118353
Schedule: Full-time salaried position. Monday-Friday
Hours: 1st Shift
WHO WE ARE: Advocate Health is the nation’s third largest, nonprofit healthcare enterprise. In December of 2022, four mission driven health systems came together to do more, be better, and go faster to provide equitable care for all in North Carolina, South Carolina, Alabama, Georgia, Illinois, and Wisconsin:
- Atrium Health
- Advocate Health Care
- Aurora Health Care
- Wake Forest University School of Medicine
Together, we operate 68 hospitals and over 1K ambulatory centers. We support the careers of 155K team members, 42K nurses, 21K physicians who care for 6M patients annually. Our combined $6B in community benefits enables us to foster healthier communities.
Come explore the enterprise whose accolades include: “Top Work Places”, “Top 100 Hospitals”, “Best Hospitals for Maternity Care”, “Top Diversity Organization”, “Best Places to work for Women and Diverse Managers”, and “System for Change Award”.
HOW YOU’LL MAKE A DIFFERENCE:
To coordinate and monitor departmental resources in order to provide the highest quality care and services in the most cost-effective manner possible. Responsibilities include 24-hour accountability for day-to-day supervision of the department(s). To collaborate with medical staff to provide defined services.
Accountabilities:
- Responsible for the maintenance of efficient and effective departmental operations
- Coordination of selection process. Responsible for monitoring and assessing staff developmental needs to ensure competence including conducting timely performance reviews, coaching and counselling, staff meetings and dissemination of information.
- Ensures that the work schedule is planned, implemented, and monitored according to department policy.
- Ensures the availability of necessary supplies and equipment.
- Ensures that all emergency equipment and supplies are maintained and monitored per protocol and are utilized appropriately to meet all standards of care.
- Coordinates the use of all information systems to ensure that data entry of patient information and charges is accurate.
- Monitors and assesses department safety procedures to ensure patient, visitor, and staff safety.
- Facilitates and ensures smooth coordination of department services with other departments.
- Identifies internal and external customer needs and ensures provision of services to meet those needs.
- Monitors and assures efficient utilization of human resources, supplies and equipment and other budgetary issues.
- Collaboration with Clinical Specialist in the development and implementation of educational activities
- Identifies individual/departmental education needs.
- Provides training and/or arranges opportunities to address education needs.
- Responsible for monitoring and implementing Continuous quality Improvement initiatives
- Develops and implements plans for corrective measures in conjunction with the Clinical Specialist.
- Participates in interdisciplinary CQI teams.
- Actively promotes and involves staff in the CQI process.
- Identifies CQI project opportunities.
- Collects, reports, and maintains appropriate data.
- Ensures compliance with all regulatory agency guidelines and standards of care.
- Assists in developing and implementing department specific checklists and skills competencies.
- Reviews and revises policies, procedures, and protocols for the department in conjunction with Clinical Director and Clinical Nurse Specialist.
- Facilitates and monitors department QA activities by observation, report, and written documentation to ensure quality of care.
- Assists in developing methods for improvement of care as necessary.
- Maintenance of personal professional growth and development
- Serves as an active member on appropriate committees.
- Develops goals for educational development with input from Clinical Director.
- Attends workshops, seminars, and professional organization activities.
- Performs all job duties under the strictest Patient Satisfaction standards according to established policies and procedures.
- Designs and implements “Patient Satisfaction” Education programs to include various customer service techniques geared towards a variety of ways in staff interface with customers (i.e. person, telephone, etc.)
- Designs and monitors customer service standards via performance monitoring plans, performance indicators review of customer complaints and any other method in which the customers notify the department of their needs
- Develops and implements “Patient Satisfaction” standards policies and procedures and assures that policies and procedures are up-dated as new techniques or services are implemented.
- Coaches, counsels and provides; direction to registration staff regarding customer service issues and assures that appropriate feedback is given to department director and supervisor, as well as other registration staff management personnel
WHAT YOU WILL NEED:
Education:
Bachelor's degree in nursing.
Certification/License:
- Registered Nurse license issued by the state of Illinois.
- CPR Certified ACLS Certified
Experience:
- 5 years lead or supervisory experience
- 7-10 years clinical experience.
Taking care of our team members and leaders is a top priority. We strive to develop and maintain an inclusive culture where everyone feels welcome, valued, and thrives. Supporting careers and professional development is one facet of caring for our leaders through structured leadership onboarding, enhanced tuition reimbursement, progressive developmental programs, succession planning and mentoring performance excellence. Competitive compensation, eligible annual incentive plans and comprehensive health care packages are top of mind to care for your financial health and well-being. If needed, our comprehensive relocation package helps get you here.
