Job Category:
Physician Services / Physician Clinics
Work Shift/Schedule:
8 Hr Morning - Afternoon
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.
About the Role:
Job Summary
Under the general direction of the Practice Manager, coordinates and manages access including all urgent and semi-urgent patient referrals to and from the practice and other ancillary programs in all NGHS and surrounding markets involved in the course of patient care. To facilitate the process a Hepato-Pancreato-Biliary patient will go through as a patient of NGHS evaluating systems-based practices and optimization of existing resources. Program Coordinator will serve as primary clinical contact as well as be responsible for HPB-NSQIP database management, including development of scheduled and requested reports. Evaluates ongoing systems processes and develops quality improvement processes to enhance clinical care and resource allocation.
Minimum Job Qualifications
- Licensure or other certifications: LPN
- Educational Requirements: Associates degree required. Four (4) additional years of clinical experience in hospital or clinical practice setting might be considered in lieu of degree.
- Minimum Experience: 2 years clinical experience in hospital or clinical practice setting.
- Other:
Preferred Job Qualifications
- Preferred Licensure or other certifications:
- Preferred Educational Requirements:
- Preferred Experience: Experience in a surgical setting
- Other:
Job Specific And Unique Knowledge, Skills And Abilities
- Excellent Communication Skills
- Working knowledge of organizational payment processes and procedures
- Above average computer skills
- Demonstrates effective communication skills
- Good interpersonal and team work skills
- Responds positively to change regarding work
- Utilizes financial resources effectively
- Promotes teamwork and demonstrates respect for co-workers
Essential Tasks And Responsibilities
- Cultivates strong relationships with top strategic referrers to increase access and case volume.
- Serves as first point of contact to patients, their families/representatives, outside agencies, physicians, and referrers. Responds to inquiries for access to Hepato-Pancreato-Biliary care, inquiries typically received through Epic work que, Online Inquiry
- Responsibilities for coordination of outpatient referrals and when necessary coordinating admission/scheduling for appropriate inpatient needs for NGPG General Surgery and Hepato-Pancreato-Biliary services.
- Actively markets NGPG Hepato-Pancreato-Biliary treatment types to internal clinics and external groups through direct education to clinic staff, health fairs, community outreach fairs, and/or community events.
- Maintains and develops working relationships with referral coordinators, both internal and external, to ensure no barriers or delays in scheduling of consultations to the clinic.
- Evaluates and develops improved practices for all clinical care of the Hepato-Pancreato-Biliary program. Serves in a primary nursing role working closely with the surgeon and PA during clinic as well as non-clinic days as needed.
- Coordinates with physician leadership and designees (i.e. resident physicians) in Hepato-Pancreato-Biliary Surgery to review and develop quality improvement processes within the program. Coordinates with NGHS and NGMC leadership as needed for quality improvement within the scope of the program
- Responsible for developing and evaluating data reports from the HPB-NSQIP database system.
- Works closely with surgery scheduler in order to optimize all surgical scheduling and patient management.
- Coordinates with administration of NGHS, NGPG, and Cancer Center in program development and quality improvement.
- Identifies trends with high volume referring offices and works closely with Business Development to continually develop positive community referral relationships.
- Maintain Qgenda schedules for Surgeon and Resident Call Schedules as requested.
- Order Supplies, Identify and enter IT ServiceNow Tickets, Report variances using RL6 system software.
- Schedule Surgeries/Procedures as needed.
- Other duties as assigned.
Physical Demands
- Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
- Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
- Vision: Moderate, Frequently 31-65% of time
- Kneeling/Stooping/Bending: Occasionally 0-30% of time
- Standing/Walking: Occasionally 0-30% of time
- Pushing/Pulling: Occasionally 0-30% of time
- Intensity of Work: Frequently 31-65% of time
- Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.
NGHS: Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
