We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.
Objectives of this Role
· Develop comprehensive documentation that meets organizational standards
· Obtain a deep understanding of products and services to translate complex product information into simple,
polished, and engaging content
· Write user-friendly content that meets the needs of the target audience, turning insights language that sets our
users up for success
· Develop and maintain detailed databases of appropriate reference materials, including research, usability tests,
and design specifications
· Evaluate current content and develop innovative approaches for improvement
Daily and Monthly Responsibilities
· Research, outline, write, and edit new and existing content, working closely with various departments to
understand project requirements
· Independently gather information from subject matter experts to develop, organize, and write procedure
manuals, technical specifications, and process documentation
· Work with development and support leads to identify all documentation repositories, revise and edit, and
determine the best solution for data compilation and centralized storage
· Research, create, and maintain information architecture templates that uphold organizational and legal
standards, and allow for easy data migration
· Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across
all documentation
Skills and Qualifications
· Bachelor’s degree in relevant technical field
· 2-4 years’ industry experience as an effective technical writer
· Proven ability to quickly learn and understand complex topics
· Previous experience writing documentation and procedural materials for multiple audiences
· Superior written and verbal communication skills, with a keen eye for detail
· Experience working with engineering to improve user experience: design, UI, and help refine content and create
visuals and diagrams for technical support content
Preferred Qualifications
· Proven ability to handle multiple projects simultaneously, with an eye for prioritization
· Firm understanding of the software development life cycle (SDLC)
· Previous software development experience
· Certification through the Society for Technical Communicators
· Experience using XML tools to create documentation
