Oversee day-to-day operations for the officeFocus on Customer Relationship Management, State Contract Compliance, and adherence to State and Company PoliciesEnsure the employees have the highest level of trainingEnsure that all employees provide the highest level of serviceManage, develop, and train employees to efficiently meet the needs of the business and customersIdentify performance gaps and mobilize efforts to close themEnsure all employees are performing per contract and state policiesCounter/Clerk SupervisionEnsure all location has the necessary equipment to operate to the highest functionEnsure that all maintenance issues are addressed and communicate the needs of any issues to the Contract Manager or OwnerAccountable for staffing, ordering, as well as all paperwork and reports and completing in a timely mannerAssist with new hire processes and all paperwork that goes along with thatAdditional duties as assigned or deemed necessary for effective business operations -
