The Accounts Receivable B2B Specialist plays a key role in the financial stability of an organization by managing overdue accounts and ensuring timely payment from customers. This position requires a proactive and assertive individual with strong negotiation skills and a firm understanding of credit and collections processes. The Accounts Receivable Controller works closely with customers and internal Stakeholders including Sales and Commercial Finance to resolve outstanding debts while maintaining positive relationships and adhering to company policies and legal requirements.
Regions covered: Americas
What You'll Do Account Monitoring : Monitor accounts receivable to identify overdue payments and delinquent accounts. Keep track of payment deadlines and follow-up with customers to ensure timely payment.
Collections Activities : Contact customers via phone calls, emails, and letters to remind them of outstanding balances and negotiate payment arrangements. Utilize effective negotiation and persuasion techniques to encourage customers to fulfill their financial obligations.
Payment Processing : Process payments received from customers and allocate them to the appropriate accounts. Update account records with payment information and maintain accurate documentation of all collection activities.
Dispute Resolution : Address customer inquiries, disputes, and complaints related to billing or payment issues. Investigate discrepancies and work with internal teams to resolve issues in a timely and satisfactory manner. Process relevant credits for customers in a timely manner.
Customer Communication : Maintain open and effective communication with customers to provide assistance and support in resolving payment issues. Build rapport and trust with customers while representing the organization professionally and courteously.
Reporting and Documentation : Prepare regular reports on collection activities, including account aging analysis, payment trends, and collection effectiveness. Maintain detailed records of communication with customers and document all collection efforts in accordance with company policies and legal requirements.
Provision Estimations : Collaborate with finance and accounting teams to contribute valuable insights and data for accurate bad debt estimations.
Compliance : Ensure compliance with relevant laws, regulations, and industry standards governing collections practices and other consumer protection laws. Adhere to company policies and procedures regarding collections activities and data privacy.
Collaboration : Collaborate with internal teams, including GL, finance, Sales, and Sales Operations, to share information and coordinate efforts in managing collections activities. Provide feedback and insights to improve credit policies, billing processes, and customer relations.
Fraud Protection : Conduct Fraud protection calls to Vendors on changes to bank information and new vendor establishment.
What We're Looking For Bachelor's degree in finance, business administration, or related field preferred.
A minimum of 5 years of experience in a similar role across any industry.
Previous experience in collections, accounts receivable management, or a related financial role.
Strong negotiation and communication skills, with the ability to interact effectively with customers and internal stakeholders in a professional and empathetic manner.
Proficiency in using computer systems and software applications for data entry, payment processing, and report generation.
Attention to detail and accuracy in maintaining records and documentation of collections activities.
Ability to work independently and prioritize tasks in a fast-paced environment while meeting deadlines.
Knowledge of relevant laws, regulations, and compliance requirements related to collections practices.
Experience with customer relationship management (CRM) software and collections management systems is a plus.
Some experience in continuous improvement techniques (Lean, TPM, Kaizen)
Built strong and broad internal and external stakeholder relationships (essential, and preferable with Sales team stakeholder management.
Demonstrated experience in line with technical and leadership competencies.
ERP Systems experience is essential.
Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
Our Values The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Travel Expectations None
Pay Range $21.87-$40.61
Pay Rate Type Hourly
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
