Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. It may be necessary, given the business need, to work occasional overtime. Our office is located at E. Huntington Drive, Suite 200, Arcadia, CA, 91006.
We offer 2 - 4 weeks of paid training. The hours during training will be 8:00 AM - 5:00 PM from Monday - Friday. Training will be conducted onsite.
Primary Responsibilities:
- Advance high volume office workflow and programmatic coordination in collaboration with the PRMs.
- Complete in office assessment and advise on the development of supportive action plans.
- Maintain the office action plan (in partnership with other accountable teammates and stakeholders).
- Host regular meetings / engagement cadence with office in collab with IPA staff.
- Training / System Support / Education.
- Coordinate with accountable teams for at the elbow training and system support (Cozeva, Datacore).
- Liaises on system challenges (Datacore, Cozeva, etc.) and escalates challenges to Optum resources - at the elbow.
- Coordinate education sessions with medical directors to complete.
- Clinical Support.
- Chart dives to support quality and risk documentation.
- Enter supplemental data on behalf of the office.
- Determine quarterly event planning, coordination, and management for Saturday clinics and health fairs to support regional advancement of goals.
- Support incomplete / amend / lookback workflows for high volume offices.
- PRM Collaboration: Support PRMs in questions on pursuit list generation and reinforce PRM messages in the IPA office.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent experience
- Must be 18 years of age OR older
- 1+ years of experience with a medical background
- 1+ years of customer service experience
- Intermediate level of experience with Microsoft Suite
- Knowledgeable in quality and risk
- Must have reliable transportation
- Ability to travel up to 50% of the time
- Ability to work any shift between the hours of 8:00 AM - 5:00 PM including the flexibility to work occasional overtime
Preferred Qualifications:
- 2+ years of experience within a healthcare OR corporate level
- Bilingual fluency in English and Spanish OR Cantonese OR Mandarin
California Residents Only: The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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