Department: SRMC BH Mobile Crisis 988 - SRMC
FTE: 1.00
Full Time
Shift: Days
Position Summary:
The Behavioral Health Responder 2 (BHR 2) works with an interdisciplinary team to meet the needs of persons whose lives are disrupted or complicated by mental illness, behavioral disturbances, substance use issues, or the inability to function or maintain in the community. Under the supervision of the BHR 4 or higher, the BHR 2 provides both initial and ongoing behavioral health response for clients at UNM Sandoval Regional Medical Center (SRMC) and in the community, collaborating with other team members to ensure optimal, recovery-oriented care for both mental health and substance using individuals through a variety of treatment services, including but not limited to crisis assessment and management, as well as daily consultation with staff, clients and other care organizations. The BHR 2 serves as a liaison partnering with families, community members, tribal nations, schools, emergency services, and law enforcement providing outreach and linking care recipients to needed resources. The BHR 2 will be available to all SRMC services and will also partner with first-responders to address community needs. This position is mobile, functioning from all settings with the UNM SRMC system and also in the field with community partners. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.
Detailed responsibilities:
POLICIES AND PROCEDURES - Maintain departmental policies and procedures, objectives, and quality assurance programs
INTERVENTION - Provides de-escalation, brief interventions, crisis stabilization, case management, and care coordination under supervision for the SRMC campus and for community members
CLIENT RESPONSE - Provides emergency client response under supervision whenever necessary, on the SRMC campus and in the community
PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
MEETINGS - Attends hospital huddles and uses daily management systems as well as community meetings for proper coordination of care and team communication
TEAM - Works as a team providing mobile Crisis Now response to dispatches coming from 988 and co-response dispatches with local law enforcement coming from 911 as needed to assist in the evaluation and management of clients in crisis in the community; works as a team to also provide internal crisis response at UNM SRMC when requested
DEVELOPMENT - Develops and maintains recovery- oriented therapeutic relationships with individuals in crisis through ongoing assessment and stabilization efforts
INTERVENTIONS - Provides in-person interventions, telehealth, phone triage, and support to clients in need of behavioral health services under supervision
COLLABORATE - Collaborates with interdisciplinary team to develop person-centered, trauma informed, strengths-based safety planning under supervision
COMMUNICATION - Provides SRMC and community client updates to supervisor regularly seeking feedback and direction regarding care in one to one supervision and using all SRMC hospital approved methods of communication. Follows direction received from supervisor
COLLABORATE - Collaborates with all members of the multi-disciplinary team to coordinate care
SUPPORT - Provides suicide and risk assessment and abatement, intervention to include Certificate for Evaluation as needed as part of the interdisciplinary team
REFERRAL - Makes referral arrangements with emergency personnel or resources to provide next step care for clients and families
ASSESSMENT - Under supervision, assesses client's behavioral health and substance use status and provides evidence-based intervention strategies
COMMUNICATION - Communicates using all hospital endorsed patient and staff communication tools such as TigerConnect, TeleDoc, Zoom, Teams, etc.
DOCUMENT - Documents all patient contacts, client compliance, coordination of care, and other information in the electronic health record system
COMPETENCY - Demonstrates cultural sensitivity and competency in all communities and age specific behaviors
REQUESTS - Ability to provide rapid communication and response to community dispatches and internal requests
RESOURCE - Serves as an information resource to clients, staff, and the interdisciplinary team
OUTREACH - Provides community outreach and education consistent with UNM SRMCs vision and purpose; provides flexibility and accommodation as needed
ACCOMMODATE - Provides flexibility and accommodation as needed
BILLING - Ensures all documentation requirements and billing procedures are completed and submitted in a timely manner to ensure accurate and timely reimbursement of agency services
COMPLIANCE - Ensures that all state, federal, Joint Commission and other oversight regulations are strictly adhered to
CONFIDENTIALITY - Ability to ensure the security and confidentiality of client information and records in a manner consistent with professional codes of ethics, and hospital policies and procedures
ATTENDANCE - Maintains prompt and regular attendance
TRANSPORT - Transports and/or arranges for client transportation as needed
PARTICIPATION - Participates punctually in job-related training sessions and seminars
COLLABORATE - Collaborates with peers/staff to develop client treatment strategies and formulate diagnoses
RELATED DUTIES - Perform miscellaneous job-related duties as assigned
PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
QualificationsEducation:
Essential:
Master's Degree
Education specialization:
Essential:
Related Discipline
Experience:
Essential:
1-2 years experience in mental health, substance abuse or related field Beginner to intermediate experience with Microsoft Office products including Word and Outlook Experience in or the ability to learn how to use an Electronic Medical Record (EMR) system, which includes appointment scheduling, authorization, tracking, assessments, treatment plans, progress notes, and discharge summaries
Nonessential:
Credentials:
Essential:
LCSW or LPCC or Marriage and Family Therapist
Valid New Mexico Driver's License
CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
UNM Vehicle Operator's Permit w/in 60 days
Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.
Working conditions:
Essential:
May be credentialed by UNMH Credentialing Committee
May be required to travel to various work sites
Sig Haz: Physical risk/injuries due to combative patients
Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
Subject to random alcohol and substance testing
May work in office, vehicles, hospital or various community
Department: Behavioral and Mental Health
