Process Improvement Analyst – WWCO Center of Excellence (CoE)
*This is hybrid position based out of our Maitland, FL or Florham Park NJ office, qualified candidates must live within commutable distance to one of these locations.*
Position Overview:
ADP is looking to hire a Process Improvement Analyst (part of the Commercial Operations Center of Excellence function) to help us drive insights and support the sales organizations in improving reporting and analytics. As a key contributing member of the Commercial Operations team, you will utilize your analytical/technical skills and business acumen to directly impact associate productivity, both on the sales field, as well as within the CoE organization. They will partner and consult with sales leaders, and operations partners to find creative solutions to take manual tasks and turn them into automated and streamlined processes. We are in search of team members that are self-starters, intellectually curious and can find innovative approaches to business problems/opportunities.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Responsibilities:
- Perform end-to-end analysis on processes to identify bottlenecks and challenges to find opportunities for improvement.
- Optimize internal and sales processes using the Microsoft PowerApps and Power Automate
- Create and analyze modern sales reporting and metric packages using SQL, Excel, Tableau, Alteryx, and other software.
- Help identify and eliminate obstacles as you are improving and automating processes and reporting
- Manage quick turnarounds in a rapidly changing environment
- Manage effective communication of updates, challenges and changes across sales leaders and key stakeholders to ensure outstanding client support experience.
- Bring an analytical and problem-solving mindset to standard challenges
- Partner, in a mentor capacity, with internal associates to ensure alignment in deliverables and best practices
- Provide guidance and expertise internally and externally to enable fast, accurate prioritization and decision making
Key Attributes & Requirements:
- A college degree is nice to have but not required. What's more important is having the skills to do the job. Other forms of acceptable experience include:
- 3-5 years Operations Experience (example: Sales Ops, Revenue Ops, Marketing Ops, FP&A)
- Strong analytical and technical skills (Excel, Power Apps, Power Automate, SQL)
- Ability to formulate problem statements and structure analyses to identify root cause, provide options, present findings, and support decision making
- Excellent interpersonal, written, and oral communication skills to communicate
- Ability to manage multiple initiatives, stakeholders, and client expectations, and self-prioritize
- Ability to work effectively in cross-functional and matrix teams
- Ability to strive in fast-paced evolving work environment
- Self-starter with confidence to own and manage processes as well as a team player
- Project Management background another plus
