The Account Manager is responsible for booking, planning, and scheduling freight to ensure trucks are moving and minimizing empty miles. The Account Manager duties encompass areas of Customer Service, Driver Management, and Planning.
Duties & Responsibilities
- Plans freight and equipment in assigned regions and/or account for maximum utilization and profitability and plans loads according to DOT regulated Hours of Service.
- Provides services to customers in compliance with contract requirements ensuring on-time deliveries.
- Communicates all services issues promptly to the customer and elevates issues accordingly to the operations team and others within the organization as applicable.
- Communicates with drivers. Promptly answers phone calls, emails, and messages to ensure proper communication and eliminate hold time for operators.
- Coordinates customer freight shipments, including booking freight, answering customer calls and emails, and assisting with customer rate quotes.
- Supervises the handling of freight from shipper to receiver.
- Develops and maintains customer relationships with assigned customer base and/or geographic area.
- Check-calling, relaying, and re-powering all assigned driver freight to customer and carrier agreed specifications.
- Manages trailer pools.
- Collaborates with Driver Managers to coordinate Hirschbach operators’ scheduled home time, down time, current status, and predicted time available to provide continuous freight to all fleets.
- Builds and maintains professional and positive relationships with Hirschbach operators, operations team members, and customers.
- Communicates any PTA and routing issues that may lead to service issues.
- Creates plans of action (POA) to increase lane profitability and service percentages. Updates POAs with concerns/delays.
- Reviews and completes all assigned account billing sheets.
- KPI and other reporting functions as required by the assigned customer.
- Attends meetings related to customers and occasionally travels to visit customer sites and terminal locations.
- Other duties as assigned including proactively assisting others in achieving the organization’s objectives.
Talent Requirements and Skills
- High school diploma or equivalent, paired with relevant professional experience.
- Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
- Ability to process information with high levels of accuracy and energy.
- Ability to multi-task and prioritize workload.
- Computer proficiency and ability to navigate between multiple programs.
- Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.
Pay & Benefits
- Opportunity to earn bonus incentives!
- Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
- 120 hour of PTO on your first day!
- 160 Work From Home Hours after 1 year of service
- 401(k)
