About Denver Carpet & Flooring:
Denver Carpet & Flooring is a local 12-year-old floor covering company focused on serving the needs of residential and commercial customers.
Job Description:
The sales administrator is responsible for engaging with potential customers by greeting them in a welcoming manner in the store, by phone, or electronically via chat or email and setting appointments for our design consultants. They are responsible for accurately entering the appointments into our software system and then distributing them to our design consultants. They will assist the sales manager by following up with the potential customers after the appointment has taken place to help move the sale through the sales pipeline and potentially close the deal. They will manage all leads and lead sources to ensure that the company is getting the highest return on investment.
Job Responsibilities:
Convert leads and contacts to appointments.
Manage appointment entry and distribution.
Ensure CRM data integrity.
Follow-up with appointments to close deals
Manage leads, lead sources, and track conversions.
Report departmental KPI’s to leadership team.
Provide support to Design Consultants.
Requirements:
High school diploma or GED
Bachelor’s degree in management or equivalent area of study (highly desired, but not required)
Two to three years of experience in a retail setting, preferably flooring
Friendly and upbeat personality
Ability to work under pressure
Problem-solving skills
Conflict-resolution skills
Ability to lift up to 50 pounds
Knowledge of RFMS software is a plus.
