Company Overview: Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.
Account Manager Benefits: Gexpro Services offers a comprehensive benefits package that includes:
- Competitive compensation plus annual bonus
- Medical, dental, vision, life insurance and pet insurance
- Hybrid work schedule
- Flexible Spending Accounts
- Employee assistance program and Health wellness programs
- 401(k) immediately with a competitive match
- Several paid holidays and paid time off that includes personal, sick and vacation time.
Account Manager Description: The ideal Program Manager role will preferably possess a bachelor’s degree and/or have a combination of supply chain knowledge and relevant experience in a customer-facing role. A qualified candidate should possess the ability to lead customer business review presentations on a variety of topics which may include but not limited to, on time delivery, sales trends, obsolesces inventory, cost saving initiatives, fulfillment solution projects, scope expansion and any other projects. It addition, the Program manager must be able to perform the following tasks:
Summary of Key Responsibilities:
- Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate of assigned customer account worth at least $1M in annual sales.
- Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.
- Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.
- Working independently and/or with cross-functional team members to resolve complex escalations from customer such as resolve shortages, possible line down, quality issues.
- Such as the NCNR and/RAM process
- Guarantee parts are ordered timely to insure on-time delivery.
- Identify key parts for overseas COGS deflation and own execution on deflationary efforts.
- Drive process improvements.
- Ensure prompt payment on invoicing.
- Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
- Provide technical and product knowledge support to supplier and customer base though coordinated quarterly discussions to ensure account is properly maintained.
- In some cases, the Program Manager may have management responsibilities of a small team of Warehouse Leaders, Inside Sales Representatives and/or Project Managers - Sales.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services.
Account Manager Requirements: The Account Manager should preferably possess a bachelor’s degree and a minimum of 2 years of relevant experience in a customer-facing role within the supply chain industry OR an equivalent combination of education and experience within the supply chain industry in program management/sales/service capacities owning program strategy and end to end delivery. The ideal candidate should posses the ability to define and execute against program requirements. The Program Manager should possess a combination of proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, and problem-solving skills to drive decisions with influence presenting to senior executive
Additional Requirements:
- Strong industrial b and c-class level component knowledge including but not limited to mechanical/ electrical products, fasteners, and fabricated goods.
- Strong sales and/or service background.
- Proven success in a leadership position.
- Excellent communication and interpersonal skills.
- Exceptional problem-solving skills and a solutions-based mindset to drive decisions with influence.
- Entrepreneurial self-starter with a high degree of self-confidence, passion, initiative, and a commitment to teamwork and customer service.
- Ability to drive results without a great deal of direct supervision.
- High attention to detail and level of accuracy in processing orders and maintaining records.
- Excellent time management skills with the proven ability to manage multiple tasks and projects simultaneously.
- Familiarity with Microsoft Offices, specifically Microsoft Excel as well as relevant ERP systems and Customer Relation Management tools (CRM).
- Ability to travel up to 20%, including overnight stay.
Gexpro Services is committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, if you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation during the application and selection process, please email hr@gexproservices.com so that we can provide appropriate assistance.
Gexpro Services (A VEVRAA Federal Contractor) is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
