An bank in Brownsville, TX is searching for a Branch Manager to support their team. This person will be responsible for providing customers with the best experience possible while also expanding the branches growth.
Responsibilities
- Maintain branch sales performance expectations
- Assist in employee development through role plays and observation - implement the companies Mission
- Establish and meet individual goals
- Provide customer service
- Organize blitzing, presentations and call campaigns
- Maintain customer portfolio
- Provide branch numbers at manager meetings
- Facilitate branch meeting and/or huddles
- Assist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard
- Establish community involvement
- Understand and meet compliance expectations (exceptions, branch checklists)
- Assist in hiring and termination process
- Assist with trainings
- Maintain and supervise time and attendance
- Other duties as assigned
Qualifications
- High School diploma or GED equivalent
- Some college, preferred
- Customer service working experience preferred
- Must demonstrate ability to perform and meet the skills below
Skills
- Effective English verbal and written communication skills
- Computer literate and have working knowledge of Microsoft Office
- Service oriented; actively looking for ways to help others
- Solution Oriented with self-starter motivation
- Time Management and Organizational Skills
- Critical thinking ability to make decisions and act with urgency
- Ability to meet performance standards and deadlines
- Learning Strategies
- Basic math skills
- Speaking
- Social Perceptiveness
- Able to work weekend schedule
- Able to concentrate and focus on detail
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Bringing others together and trying to reconcile differences.
- Adapt quickly to changes not only themselves but also be able to provide guidance to the staff
- Able to coach, counsel, motivate employees towards performance goals and create team environment
- Create an ethical, non- discriminatory and safe work environment; establish effective communication lines/ methods; identify and solve employee problems; be able to manage conflict.
