Job description
1-2 years of relevant Banking and Cards/Consumer Loans experience Contact Center Agent
As a Member Service Agent; the associate has to handle outbound call within guidelines/goals established by the lending department.
· Prior experience in making outbound/inbound calling processes will be an added Advantage
· Receive requests from in form of EWL from offshore and nearshore team for missing information or document.
· Make outbound calls to Member and Dealers to obtain information
· Perform follow up on unsuccessful calls as per guidelines
· Processing Business Process Service work items in accordance with the tasks, deliverables, and service levels established in the corresponding Work Authorization.
· Delivering to the best of their ability to ensure that cases are finished on time within the defined quality metrics.
· Build and maintain working relationships with the onshore and offshore clients and Supplier teams to achieve the desired outcome.
Job Type: Full-time
Pay: $41,600.00 per year with a $2 per hour increase after a 6 month period as long as there are no preformance issues and/or attendance issues. $45,760.00
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- All paid national holidays
Physical Setting:
Schedule:
Experience:
- consumer lending: 2 years (Required)
- documentation collection: 2 years (Required)
- car dealership: 2 years (Required)
Ability to Commute:
- Tampa, FL 33619 (Required)
Work Location: In person
