Responsible for proposal preparation and execution management of Depot repair capability stand up and Depot sustainment activities. Manages team of project administrators. Establish standard work and continuous process improvement activities. Work with cross-functional teams from multiple facilities to estimate and execute requirements while meeting both customer and division goals. Responsible for meeting budget on both engineering hours and production costs. Manage proposal efforts and participate in negotiations with the customer. Review statements of work and contractual requirements for the project. Create master schedules and ensure execution while managing and mitigating risks.
Scope/Supervision and Interaction:
_x__ Has Direct Reports
Provides leadership for an aftermarket business segment; is the primary contact for assigned customers of moderate complexity and scope. May provide guidance and assign work to other Parker employees (e.g. administrators, technicians or engineers). Coordination may cross multiple sites and divisions. Has regular interaction with customers and Division leadership. Typically reports to division staff or an aftermarket business development manager.
1. Acts as primary interface with clients by maintaining on-site presence and developing and maintaining on-going, long-term relationships at all levels of the customer’s organization.
2. Develops and maintains industry contacts (suppliers, customers, competitors) in a target market to retain and capture new business. Takes steps to protect and safeguard Parker’s reputation and intellectual property.
3. Serves as the customer’s advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support. Identifies technical, logistical, performance, or support issues with Parker products or services.
4. Ensures long-term profitable growth of spares, repairs, product improvements, and retrofit business of all Parker Aerospace product lines at assigned customers by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies.
5. Assists in the development of proposals and agreements by gathering requirements and opportunities from customers and recommending programs that meet customers’ needs and provides an acceptable level of return. Participates in customer contract negotiation.
6. Defines, recommends, and pursues new business opportunities by researching different types of business to pursue, likely competition, contractual requirements, and pricing strategy (e.g. performance based logistics agreements or incentives). Understanding of USG contracting process and requirements.
7. Provides oversight of key customer performance areas (delivery, quality metrics) and partners with the divisions to maintain a high level of operational performance.
8. Complies with federal, state, and aerospace industry regulations by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions (e.g. FAR/DFAR, export compliance).
9. Serves as customer expert and resource. Represents Parker at industry events to promote Parker products and services. Shares specialized knowledge with others. May provide leadership to others.
10. Maintains professional and technical knowledge by attending seminars, reviewing trade and technical publications, establishing networks, and/or participating in professional associations.
11. Responsible for customer and internal Program Management Reviews.
Qualifications
- Bachelor’s degree (BA) in Marketing, Engineering, or related field.
- Eight or more years of increasingly responsible aerospace experience including two or more years of high-level account management, customer relationship management experience, and project and customer program management.
- Thorough knowledge of company products and services, technology, regulations, and policies related to marketing and customer support for airline, military or OEM customers.
- Knowledge and understanding of contractual terms and financial modeling (e.g. pricing; cost analysis).
- Knowledge of program management principles and related business processes and procedures, including technical and business proposal development. Proficient in the use of standard and specialized software applications and reporting tools.
- Ability to develop and maintain positive customer relationships.
- Ability to resolve issues at the appropriate division working level; communicates in an effective manner with internal Division leadership.
- Ability to develop and respond to inquiries or complaints from customers, regulatory agencies (e.g. ITAR export requirements), or members of the business community.
- Interfaces effectively with all levels within customer and Parker entities. Effectively presents information to management and customers.
- Overnight, long-distance travel may be required.
Please note that the salary range information is only applicable for California. Compensation is based on a variety of factors, candidate experience, qualifications, location as well as market and business considerations. Pay Range: $113,579 - $198,823.00.
