Join the dynamic team at Norman S. Wright as an Inside Sales person. We are seeking a full-time professional with a strong background in the HVAC industry, specifically hyrdonics products (boilers, pumps, cooling towers, etc). In this role, you will work closely with our outside sales team to provide critical support to our customers.
You will be responsible for a variety of tasks, including equipment selection, quoting, tracking orders, and managing the after-sales process for customers. You will also be expected to provide quick, precise responses to customer inquiries, participate in sales meetings and manufacturer training, and actively promote and market our products to generate new business relationships.
As a member of our team, you'll work collaboratively to develop creative solutions to technical problems and ensure on-time delivery of products to our valued customers. A degree in engineering is preferred, and a strong history in the HVAC industry is required.
This role offers a unique opportunity to enhance your professional skills through participation in training and sales meetings, while also contributing to the smooth operation of our sales processes. If you're ready to take on a challenging and rewarding role that plays a crucial part in our company's success, we would love to hear from you.
Responsibilities
Administrative Coordination:
- Download and organize job documents
- Assist in preparing estimates for new projects
- Log, track and submit project proposals
- Interact with Accounting Department in completing commission worksheet following established policies and procedures and in timely submission of vendor and manufacturer invoices
Project Management Assistance:
- Assist with ongoing project file organization
- Place and track orders
- Delivery follow up and coordination
- Participate in trainings and sales meetings
Customer Service:
- Interface with Customers
- Provide a clear, compelling and articulate explanation of our business value to our clients and prospective customers
- Manage existing business relationships always in a professional manner
Qualifications:
- Detail oriented with strong organizational, time management and planning skills
- Dependable and punctual
- Professional, self-motivated and a team player
- Excellent customer service and communication skills
- A good learner, active listener and accepts constructive feedback
- Articulate communicator – verbal and written
- Excellent knowledge of Microsoft Word and Excel
- Knowledge of CRM system a plus
- Engineering Degree preferred
- Solid customer service skills
Norman S. Wright has been in business for more than 115+ years providing customers with exceptional systems knowledge to meet all project requirements. Representing HVAC manufacturers worldwide, Norman S. Wright’s product lines support the latest energy, sustainability and comfort standards.
